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Choose an Issue, an Action, or an ERP Notification
Choose the follow-up record that matches the finding, then track it through ownership, progress, resolution, or enterprise maintenance processing.
Create and Manage Issues
Use Issues to track abnormal conditions reported during rounds from creation through assignment, investigation, resolution, and closure.
Configure an Issue
Configure the Issue form so users see the correct fields, defaults, help text, permissions, and integration options when they report a finding.

Title and Copyright
This page identifies the guide, release, publication details, copyright, and terms of use.
Preface
This guide is for Supervisors and Round Planners who use the mRounds web application. It explains the conventions, related information, and support contacts used throughout the guide.
Overview of mRounds
As a Supervisor or Round Planner, use mRounds to design inspection work, schedule and assign rounds, monitor execution, review findings, and hand over the shift.
Log in to the Web Application
Sign in to the mRounds web application using the method configured by your organization. Your permissions determine which planning, monitoring, approval, and administration options appear.
Find Your Way Around the Web Application
Use the web application modules to plan rounds, schedule work, monitor execution, manage findings, review reports, and prepare shift handovers.
Accept the Shift Handover Report
As the incoming Supervisor, review and accept the previous shift’s handover before taking ownership of open rounds, exceptions, Issues, Actions, notes, and attachments.
Assess and Monitor the Shift
Use the dashboards together to understand compliance, identify exceptions, review workload, and open the rounds, Issues, or Actions that need attention.
Create and Prepare a Round Plan
Create a round plan by choosing the best starting method, defining its scope, building the Operator workflow, validating the mobile experience, and preparing it for approval and scheduling.
Review and Approve Round Plans
Review the plan before publication, record the approval decision, and use workflow configuration or audit history only when those administrative tasks are required.
Schedule and Assign Round Plans
Schedule a published round plan to define when rounds are generated, when they are due, and which Operators or groups receive the work.
Investigate Rounds That Need Attention
Investigate overdue, skipped, partly open, or exception-flagged rounds to understand what happened and route the finding to the correct follow-up process.
Choose an Issue, an Action, or an ERP Notification
Choose the follow-up record that matches the finding, then track it through ownership, progress, resolution, or enterprise maintenance processing.
- Create and Manage Issues
  Use Issues to track abnormal conditions reported during rounds from creation through assignment, investigation, resolution, and closure.
  - Configure an Issue
    Configure the Issue form so users see the correct fields, defaults, help text, permissions, and integration options when they report a finding.
  - Create an Issue
    Create an Issue from the web application when a reported equipment condition or inspection finding requires investigation and ownership.
  - Track Ongoing Issues
    Monitor open and in-progress Issues to understand priority, ownership, due dates, and whether follow-up is moving toward resolution.
  - Update and Close an Issue
    Review the recorded resolution and close an Issue when the abnormal condition has been addressed and no further investigation is required.
- Create and Manage Actions
  Use Actions to manage separately assignable follow-up activities created from inspection findings when the workflow is enabled.
- Create ERP Notification for an Asset
  Create an ERP notification when a round finding must enter the organization’s enterprise maintenance process for further planning or execution.
Hand Over Your Shift
End the shift by reviewing the operational record, adding the required context, submitting the report, and making it available to the incoming Supervisor.
Configure Dashboards and Reports
Create reusable dashboards and reports when the standard shift views do not provide the combination of metrics or detail the organization needs.
Find Rounds, Issues, and Actions
Use search when you know identifying details for a record, and apply filters when you need to narrow a larger list of round plans, scheduled rounds, Issues, or Actions.
Troubleshoot Common Problems
Use this guidance when planning, approval, scheduling, monitoring, reporting, or handover behavior does not match what you expect.
Administration and Governance
Use these occasional configuration and governance tasks to control templates, permissions, email delivery, handover setup, and retained content outside the daily shift workflow.

Configure an Issue

Configure the Issue form so users see the correct fields, defaults, help text, permissions, and integration options when they report a finding.

The Issue Configuration feature allows you to tailor issue capture to your plant’s specific needs while ensuring seamless integration with SAP for notification creation across locations.

Administrators can define:

Custom fields to capture plant-specific data
Default values to standardize entries
Help texts to guide end users
Auto-fill conditions to speed up data entry and reduce errors.

This ensures accurate, consistent, and efficient issue reporting across your operations.

To configure an issue:

Click the Observations section on the left pane.
Click the Issues tab.
Click Configure Issue.
In the General section, customize, Issue Title, Description, Photos, Priority, Category fields.

Configure an Issue
In the More Details section, adjust Plant, Unit, Location, Asset, Assignee, Due Date and Time, New Custom Field and Status fields.
- Add additional fields by clicking Add Field.
- Create new sections by clicking Add Section.
- Add or remove columns except for mandatory fields like Title, Unit (if enabled), Location/Asset, Priority, Status, Due Date, Assigned To.
- For any non-mandatory system field, custom field, or integration toggle (such as Convert to ERP Notification), click Field Permissions to control how that field behaves for specific roles:
  - In the Field Permissions panel, select a role from the Select Role drop-down.
  - Select a behavior (Hide, Read Only) from the Permissions drop-down.
  - Click Save.
  Figure 1. Field Permissions
- New fields added during configuration appear as selection criteria in column configuration.
- Default configuration applies to newly created plants. You need to modify configurations to meet specific business needs.
- You can Copy configurations from one plant to another.
- When modifying one plant's configuration, you will be prompted to apply changes to all plants.
Click Save & Publish.

The right side of the screen displays a mobile preview of the "Create Issue" form, allowing you to verify the layout and functionality before publishing.

The Issue form configuration is published and its mobile preview reflects the saved field settings.

Related task: Create an Issue