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Prepare for Your Shift
Before the shift begins, set the synchronization scope, review notifications, find priority work, and confirm the required records are available.
Work Offline and Synchronize Data
Prepare required records for offline work, review pending activity, and resolve synchronization failures.

Title and Copyright
Copyright and Terms of Use page for iMaintenance.
Preface
Understand audience, know related documents and products and conventions followed in this document.
Introduction to iMaintenance
Use this guide to prepare for the shift, report equipment issues, execute assigned work, and complete the required work records in iMaintenance.
Get Started with the Application
Sign in and learn the screens and controls you need before finding and executing assigned maintenance work.
Prepare for Your Shift
Before the shift begins, set the synchronization scope, review notifications, find priority work, and confirm the required records are available.
- View Push Notifications
  Push notifications alert you to assigned issues, task status changes, and updates from your team.
- Search and Filter Records
  Search and filter work orders, issues, operations, functional locations, and equipment by specific criteria.
- Work Offline and Synchronize Data
  Prepare required records for offline work, review pending activity, and resolve synchronization failures.
Report and Manage Issues
Report a new equipment problem, reuse a similar issue when appropriate, or correct an incorrect work-order link.
Execute a Work Order
Review the configured safety and job prerequisites, perform the assigned operations, record the work, and complete the work order.
View Equipment Details
Review equipment information, related work, documents, hierarchy, and measuring points.
View Functional Location Details
Review a functional location, its hierarchy, associated equipment, documents, history, and measuring points.
Settings, Help, and Profile
Manage display and language preferences, open support resources, and review your profile and session history outside the active work journey.

Work Offline and Synchronize Data

Prepare required records for offline work, review pending activity, and resolve synchronization failures.

Prepare Before Going Offline

Confirm the correct plant, work center, and synchronization date range.
Run Manual Sync.
Confirm that required work orders, operations, forms, attachments, permits, JHAs, Work Instructions, and master data are available.
Download Work Instruction media separately when it is required offline.
Review the Outbox and resolve existing failures.

Work While Offline

Supported changes are stored locally and appear in the Outbox. AI services and other online-only capabilities are unavailable.

Warning:

Do not sign out, uninstall the application, clear application data, or delete a pending Outbox record while required unsynchronized work remains.

Synchronize Pending Work

Restore connectivity.
Run Manual Sync.
Review records that are Pending, Syncing, Failed, or Synchronized.
Open a failed record and review the validation or posting message.
Correct the underlying record and retry synchronization.
Escalate unresolved SAP, permission, or server errors without deleting the local record.

Understand Consolidated Outbox Records

A work order can appear as one consolidated Outbox record while its operations, components, forms, issues, or measurements are synchronized. The current activity shown in the Outbox indicates which part of the record is being processed.

After synchronization succeeds, return to the pending work record and continue the task. Resolve any item that remains in the Outbox before completing or closing the work.