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Start Your Shift
Start each shift by signing in, confirming the correct work context, reviewing the previous handover, and making sure the rounds you need are available.
Work Offline
Use offline mode when your route has poor or no connectivity. Synchronize first so the assigned rounds and required data are available on the device.

Title and Copyright
This page identifies the guide, release, publication details, copyright, and terms of use.
Preface
This guide is for Operators who execute rounds in the mRounds mobile app. It explains the conventions, related information, and support contacts used throughout the guide.
What Your Administrator Controls
Some of what you see in mRounds is set by your administrator, so a screen or option described in this guide may not appear on your device.
Overview of mRounds
As an Operator, use mRounds to follow planned inspection routes, record asset readings, report abnormal conditions, and pass accurate information to the next shift.
Start Your Shift
Start each shift by signing in, confirming the correct work context, reviewing the previous handover, and making sure the rounds you need are available.
- Log in for the First Time
  Use the standard sign-in method the first time you open mRounds. The setup also creates your passcode and, when enabled, quick biometric access.
- Log in with SAP IDP
  Use SAP Identity Provider credentials when your organization has configured SAP IDP for mRounds sign-in.
- Hand Over a Shared Device to the Next Operator
  On a shared device, sign out the previous Operator before the next Operator signs in. This keeps work, preferences, and handover responsibility tied to the correct user.
- Accept the Shift Handover Report
  Review and accept the previous shift’s handover before starting rounds. The report gives you the open work, exceptions, notes, and attachments that may affect your shift.
- Work Offline
  Use offline mode when your route has poor or no connectivity. Synchronize first so the assigned rounds and required data are available on the device.
- Review and Sync the Outbox
  Use the Outbox to review work saved on the device while offline. Entries synchronize automatically after the device reconnects.
- Review an Entry Waiting to Synchronize
  Check an Outbox entry that remains waiting after connectivity returns. The status helps you determine whether to wait for background synchronization or report the problem.
- Find Your Way Around the App
  Use the Home, Rounds, Issues, Actions, and More screens to find assigned work, track progress, report findings, and complete shift activities.
Find and Claim Your Rounds
Assign an open round to yourself, create an ad hoc round, or unassign a round you cannot complete.
Execute the Round
Use this chapter once a round is assigned to you and you are ready to start work. It sets out the normal path through a round, and the side paths to take when something does not go to plan.
Choose an Issue or an Action
Choose how to record follow-up work when a round reveals an abnormal condition or a separately assignable activity.
Close Your Shift
End the shift by bringing active work to a safe stopping point, recording unresolved conditions, and submitting a clear handover to the incoming shift.
Search and Filter Rounds, Issues, and Actions
Use search and filters when you need to find a specific round, Issue, or Action without scanning every record in the list.
Troubleshoot Common Problems
Use this guidance when a round, scan, response, handover, or synchronization step does not work as expected.
Customize Your Settings
Set your plant, unit, position, and shift, choose what data synchronizes, and change the theme and language.

Work Offline

Use offline mode when your route has poor or no connectivity. Synchronize first so the assigned rounds and required data are available on the device.

When and why: Offline support matters most before you head into areas with no signal. Confirm your data is ready before you go.

What the app downloads and what you can do without a signal

When you sign in, the app downloads the rounds and task guidance assigned to you.
Work Instructions associated with allocated rounds are also downloaded for offline use.
Recording responses against a round you have already downloaded works offline.
Once your device reconnects to the internet, changes recorded offline synchronize to the server.

Note:

If synchronization is interrupted, mRounds shows the cause so you can resolve it quickly. See Review an Entry Waiting to Synchronize.

Figure 1. Offline Sync

Offline Capability Matrix

Not every capability behaves the same way offline. Before relying on a specific feature (such as attachments, Issues, Actions, or submission) in an area with no signal, check the table below. It shows which round activities work offline and what happens to the work you record there.

Table 1. Offline Capabilities
Capability	Offline	What Happens
Open and execute a downloaded round	Yes	Record responses against round data downloaded during synchronization.
View downloaded Work Instructions and attachments	Yes	Content downloaded with the allocated round remains available.
Capture task geo-location	Yes	The device captures its current location during offline task execution when configured.
Create, view, assign, and close Issues	Yes	Changes are queued in the Offline Outbox and synchronize when connectivity returns.
Create, view, assign, and close Actions	Yes	Changes are queued in the Offline Outbox and synchronize when connectivity returns.
Save round changes and attachments	Yes	Offline changes and attachments are queued and synchronize automatically after reconnection.

Next: Review anything still waiting to synchronize in your Outbox. See Review and Sync the Outbox.