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Execute a Work Order
Once a work order is assigned to you, complete all required tasks accurately and on time. Executing a work order involves inspecting the equipment, gathering spare parts or permits, performing the repair or maintenance, logging your progress, and finally marking the task as complete. Proper execution keeps equipment running smoothly and helps reduce unplanned downtime.
Create a Follow-up Issue
During maintenance or repair work, you might come across additional problems that weren’t part of the original work order.

Title and Copyright
Copyright and Terms of Use page for iMaintenance.
Preface
Understand audience, know related documents and products and conventions followed in this document.
Introduction to iMaintenance
This chapter provides an overview of the iMaintenance application for Plant and Asset maintenance, covering topics such as its benefits, new features & enhancements, and system requirements.
Get Started with the Application
View Push Notifications
Push notifications are instant alerts that keep you updated about the Issues assigned to you, task progress or status changes, actions taken by teammates and any updates related to work. These real-time notifications help you respond quickly to critical tasks, improving communication and reducing delays.
Search and Filter Records
Search and filters help you to find the relevant work orders, issues, operations, functional locations, and equipment quickly based on specific criteria.
Access Work Orders and Issues Quickly with Smart Sync
Optimizing your data sync settings helps you access relevant work orders and issues quickly while improving app performance. By selecting your plant and defining a sync period, you ensure that only necessary data is loaded, reducing unnecessary processing time and keeping information up to date.
Create an Emergency Work Order
If an asset malfunctions or requires immediate attention, you can create an Emergency or Breakdown Work Order to ensure a quick response and minimize downtime.
Create Issues for Equipment Repair or Maintenance
Timely issue reporting helps prevent equipment failure and reduces unplanned downtime. The iMaintenance app makes it easy to capture and communicate problems as they happen.
Execute a Work Order
Once a work order is assigned to you, complete all required tasks accurately and on time. Executing a work order involves inspecting the equipment, gathering spare parts or permits, performing the repair or maintenance, logging your progress, and finally marking the task as complete. Proper execution keeps equipment running smoothly and helps reduce unplanned downtime.
- Get Permit for Equipment or Functional Location
  Before starting work on specific equipment or in restricted areas, you must request and acknowledge a safety permit. The permit provides important safety instructions and task-specific precautions—ensuring you’re not just cleared to work, but fully aware of how to do it safely.
- Collect Components
  Before starting a task, ensure you have all the necessary components required for the operation. Once a Work Order is assigned, gather the required materials by scanning QR codes, checking stock availability, or collecting parts from the inventory. Having the right components prevents delays and ensures smoother execution of a work order.
- Execute Operations
  After collecting the required permits and components, begin execution of assigned operations. Once an operation is completed, confirm its completion by updating the system with relevant details such as start and end times, crew ID, and task summary.
- Capture Asset Data using Forms
  During the execution of a Work Order, you may need to record additional details related to maintenance tasks using Forms. This could include readings, inspection results, equipment status updates, or notes on repairs performed. Capturing precise data ensures accurate documentation and helps in future troubleshooting.
- Add Attachments
  To provide better clarity on the maintenance or repair task, attach supporting files such as photos, videos, PDFs, or voice recordings. These files help show the actual issue, provide proof of work done, and make it easier for your supervisor to review and close the Work Order.
- Create a Follow-up Issue
  During maintenance or repair work, you might come across additional problems that weren’t part of the original work order.
- Complete a Work Order
  Once you finish the assigned operations, complete the work order.
Submit Timesheets
The Timesheets feature allows you to log and track the time spent on a specific operation. Once the operation is complete, you can record your time and submit the timesheet for supervisor approval.
View Equipment Details
Equipment refers to any machine or physical asset that requires regular maintenance, inspection, or repair to keep it running safely and efficiently. This can include industrial machinery, tools, and infrastructure used across various industries. Regular maintenance helps prevent breakdowns, improve performance, and meet safety and compliance standards.
View Functional Location Details
A Functional Location is a fixed position within a plant, building, or facility where equipment is installed and maintenance tasks are performed. It serves as a reference point for organizing assets, tracking maintenance activities, and managing historical data.
Personalize Your App with Theme and Language Options
The Settings section allows you to personalize your experience by adjusting the app’s theme and language and enabling push notifications. These options enhance visibility and usability, ensuring a seamless experience tailored to your needs.
Access Help Center
The Help Center section provides easy access to FAQs and User Guides to assist you in using the application effectively. Follow the steps below to navigate the Help Center and find the information you need.
View User Profile

Create a Follow-up Issue

During maintenance or repair work, you might come across additional problems that weren’t part of the original work order.

Use the Create Follow-up Issue option to log these findings right away, so supervisors are notified and the issue can be tracked and fixed without delay.

For example, while replacing a pump motor, you notice that the nearby pipe has a small leak. Instead of writing it down to report later, you can log it as a follow-up issue on the spot. The supervisor is alerted immediately, and the issue stays open in the system until it’s resolved.

Follow-up issues noted on paper or left to memory are easy to forget and could lead to serious breakdowns if not addressed in time.

By logging them in the system, you help catch and fix problems early—avoiding costly downtime, reducing the backlog, and making maintenance more proactive.

To create a follow-up issue:

Open the work order.
Tap the More icon in the top-right corner.
Select Report Follow-up Issue.

Figure 1. Raise Follow-up Issue
In the Report Follow-up Issue screen, add the issue details, such as equipment, functional location, and severity, in the AI Assistant text box. For more information, see Create an Issue.

View Follow-up Issues

Once you've created the follow-up issue:

Return to the Work Order Details screen.
Tap the Follow-up Issues section to view linked issues.
Note:
- If there is only one follow-up issue, its details will open directly.
- If no issues are linked, the Follow-up Issues section will not be visible.

Delink a Follow-up Issue from the Work Order

If an issue has been incorrectly linked to a work order, you can remove (delink) it:

In the Work Order Details screen, tap Follow-up Issues.
Select the issue from the list that you want to remove.
Tap the More icon next to the issue.
Select Delink from Work Order.
In the confirmation pop-up, tap Delink.