What’s New for Technicians in iMaintenance

Control Issue Editing Based on Completion Status (iOS)

Technicians can update the issue details until the issue status changes to "Completed" or "Rejected". This helps supervisors and technicians make real-time corrections directly in the app and ensure data integrity through the work order lifecycle. These permissions to edit are role-based and are configured using RACE.

For more information, see Create an Issue.

Restrict Edit Access for Confirmed Operations (iOS)

Prevent the edit option from appearing for operations with CNF (Confirmed) status to maintain data integrity. This ensures that operations locked after confirmation cannot be modified through any navigation path in the app. Edit restrictions are enforced based on operation status across all entry points.

For more information, see Execute Operations.

Enhance Form Logic Capabilities Aligned with RACE (iOS)

Ensure complete alignment between RACE configuration and the mobile experience by enabling support for Ask Evidence and Mandate Question conditional logics in embedded forms. With this enhancement, all conditional rules configured in RACE—such as Hide Section, Ask Question, Hide Question, Raise Issue, Ask Evidence, and Mandate Question—will now function seamlessly within the app.

For more information, see Capture Asset Data using Forms.

Create Issues from a Single Screen (iOS)

Enable users to create and submit issues from a single screen with all required fields visible and editable at once. This eliminates the need to switch between multiple pages during issue creation and streamlines the reporting process. All fields are validated before submission to ensure data completeness.

For more information, see Create an Issue.

Support Issue History Popup in Offline Mode (iOS)

Display the issue history popup showing existing open issues for equipment and functional locations even when working offline. This prevents duplicate issue creation by allowing users to review past issues before submitting new ones. The popup now works for both equipment and functional location contexts.

For more information, see Create an Issue.

Auto-Populate Reported By Field with User Name (iOS)

Automatically fill the "Reported By" field with the logged-in user's full name during issue creation. This eliminates manual entry of user information and reduces the steps required to report issues. The field populates as soon as the issue creation screen loads.

For more information, see Create an Issue.

Align Issue Count Display Across Widgets (iOS)

Ensure consistent issue count display between the Issue Reporting popup and Asset 360 Issues Widget by using the same filtering criteria. This eliminates confusion when users verify existing issues for an asset and provides accurate counts in both locations. The alignment includes all open and in-progress issues.

For more information, see Home (Dashboard).

Display All Task Tabs in Tasklist (iOS)

Show Equipment, Functional Location, and General tabs in the tasklist consistently even when no data is present. This clarifies that tabs are available but empty rather than hidden due to permissions or configuration issues. All three tabs remain visible throughout operation selection and editing.

For more information, see Home (Dashboard).

Retain Dashboard Filters Across Navigation (iOS)

Maintain filters applied at dashboard and widget levels when users navigate away and return during the same session. This eliminates the need to reapply filters repeatedly and preserves user preferences throughout their work session. Filter retention works for both dashboard-level and individual widget-level filters.

For more information, see Home (Dashboard).

Display All Priority Levels in Dashboard (iOS)

Show all available priorities in the dashboard for both Issues and Work Orders instead of limiting the display to values configured in RACE. This provides complete visibility into priority distribution across all work items. The enhancement affects both dashboard widgets and work order list displays.

For more information, see Home (Dashboard).

Use Required Start Date for Issue Timeline Filters (iOS)

Change the Issues Widget to filter and display issue counts based on Required Start Date instead of Created Date. This provides accurate issue counts when users apply future timeline filters and aligns with how teams plan upcoming work. The parameter change affects all timeline-based filtering in the Issues Widget.

For more information, see Home (Dashboard).

Clear Form Validation Errors Immediately (iOS)

Remove mandatory field error indicators immediately when users enter valid values in forms. This provides instant feedback about form completion status and eliminates the need to navigate away and back to clear error states. The validation clearing applies to all mandatory fields across forms.

Display Sync Status for Operation Activities (iOS)

Show sync status in the Outbox for operation confirmation and timesheet-related activities after approval or rejection. This lets users track whether their timesheet approvals and operation confirmations have successfully synced to the backend. The status displays for both single and multiple operation confirmations.

For more information, see Use Application in Offline Mode.

Enable Passcode Setup After Sign-Out (iOS)

Allow users to set up a new passcode after every sign-out or app uninstallation to support shared device environments. This ensures each user can secure their session when multiple workers access the app across different shifts. The passcode setup prompt appears immediately after sign-in.

For more information, see Create Passcode.

Role-Based Editing of Measuring Points (iOS & Android)

Authorized users can now edit existing measuring points in the app based on their roles and permissions. This enhancement ensures data accuracy, operational flexibility, and governance while maintaining secure access controls for sensitive asset information.

For more information, see Create a Measuring Point.

Mixpanel Integration for Login & Sync (iOS & Android)

Integrate Mixpanel analytics into application to capture detailed insights on user behavior, including click interactions, screen navigation patterns, time spent on each screen, and user attributes such as role and location. This data enables smarter decision-making and helps optimize the overall app experience.

Mixpanel Integration for Work Order Execution (iOS & Android)

Enhance the appilcation with Mixpanel analytics to gain deep visibility into how users interact with the Work Order Execution module. Track clicks, screen navigations, time spent on each screen, and key user attributes to understand real behavior, optimize workflows, and improve overall efficiency.

User Status Visibility in Asset 360 List View (iOS & Android)

Enhanced transparency and efficiency with the new User Status field in the Asset 360 list view—now displayed just like in the Work Order and Issue list screens. This improvement allows users to instantly view the status of technicians without opening individual records, streamlining decision-making and team coordination.

For more information, see View Equipment Details.

Geo Tag Configuration for Equipment Module (iOS & Android)

Gain greater control over location-based tracking with the new Geo Tag configuration setting, available at both tenant and plant levels. This feature allows admins to enable or disable geotagging capabilities in the Equipment module, ensuring flexibility and compliance with organizational or regional policies.

For more information, see View Equipment Details.

IAS-Based Authentication for Mobile App (iOS & Android)

Strengthened enterprise security and streamlined user access with support for (Identity Authentication Service) IAS-based authentication in the mobile app. Users can now log in using their organization’s IAS credentials, aligning the mobile login experience with enterprise identity management standards.

For more information, see Log in to the iMaintenance Application.

Consolidated Outbox Entry for Work Orders (iOS & Android)

Simplified your Outbox view with a smarter, more streamlined experience. With this enhancement, when a work order is created but not yet synced (due to offline mode or posting failure), it now appears as a single consolidated record instead of multiple entries for each operation, component, and work order.

For more information, see Use Application in Offline Mode.

Manual Priority Selection for Issues and Work Orders (iOS & Android)

Enhanced flexibility and user control with the new Manual Priority Selection feature in the iMaintenance mobile app. Users can now directly select the required issue and work order priority value from a drop-down menu, without relying on the Risk Assessment Matrix for automated determination.

For more information, see Create an Issue.

Flexible Work Order Completion Based on Tenant Configuration (iOS & Android)

Enabled seamless work order management with the ability to complete work orders with or without form submission and operation completion, based on tenant-specific settings. This enhancement allows organizations to tailor the workflow to their operational requirements, improving efficiency and compliance.

For more information, see Execute Operations.

Introduced Breakdown Toggle in Issue and Work Order Screens (iOS & Android)

Enhance flexibility and data accuracy with the new Breakdown toggle feature, now available in both Issue and Work Order creation and edit screens. Supervisors and Technicians can easily enable or disable the Breakdown option as needed, ensuring accurate tracking of breakdown-related information.

For more information, see Create an Issue.

User-Friendly Crash Message with Relaunch Option (iOS & Android)

Enhanced user experience and recovery with a new crash handling mechanism that displays a clear, user-friendly message whenever the app unexpectedly closes. Users are now provided with an option to relaunch the app instantly, ensuring minimal disruption and a smoother recovery process.

Dashboard Widget Layout & Behavior Updates (iOS & Android)

Dashboard usability is improved with tabs now grouped under a single “View by” option, simplifying navigation and reducing cognitive load. Widget cards are optimized with a maximum of five per row, while controlled text wrapping and truncation ensure a clean and consistent display across devices. An indicator line above Quick Actions clarifies filter applicability, and widgets with no data are automatically repositioned, helping users focus on meaningful information. These updates collectively enhance readability, efficiency, and overall user experience.

For more information, see Home (Dashboard).

Filter Support in List Views from Dashboard (iOS & Android)

Streamlined navigation by automatically applying relevant filters when moving from dashboard widgets or cards to list views, ensuring context continuity and reducing repetitive manual filtering. Users can override or add filters on top of system-applied ones, while mismatched filters are gracefully ignored, improving data discoverability and access. This update enables faster retrieval of the exact set of work orders, issues, or operations, enhancing overall user experience and satisfaction.

For more information, see Home (Dashboard).

Enhanced Timeline Filters with Custom Date Range Option (iOS & Android)

Select a custom date or date range directly from the timeline filters, giving technicians greater flexibility in viewing and managing workloads. By enabling targeted filtering, users can quickly assess tasks based on priority or status, improving situational awareness and operational planning. It also helps identify urgent or high-risk work orders faster, reducing safety and operational risks.

For more information, see Home (Dashboard).

Supports Conditional Logic for Dropdown Response Types (iOS & Android)

Enhanced Embedded Forms by enabling conditional logic on single and multi-selection dropdown response types. This feature allows form creators to configure dynamic behaviors—such as showing or hiding fields, requesting evidence, or triggering automated actions—based on user selections. By tailoring forms to real-time inputs, this capability streamlines workflows, ensures higher data accuracy, and reduces manual effort in the field.

For more information, see Capture Asset Data using Forms.

Supports Date and Time Response Type in Mobile Embedded Forms (iOS & Android)

Enhanced embedded forms in the mobile application by introducing Date and Time response types. With this feature, technicians can capture accurate temporal data—whether date-only, time-only, or both—directly from their devices. This reduces manual entry errors, improves data reliability, and ensures consistency with web configurations.

For more information, see Capture Asset Data using Forms.

View of Images/Documents Uploaded via Instruction Response Type (iOS & Android)

Technicians can now view images or documents uploaded through the Instruction response type directly within the mobile application. This enhancement improves clarity, provides quick access to supporting media, and reduces reliance on external tools or communications for context.

For more information, see Capture Asset Data using Forms.

Enabled Okta Authentication for Mobile (iOS & Android)

Introduced Okta Authentication to the mobile application to provide a secure and seamless login experience. This integration enhances user management, enables Single Sign-On (SSO), and aligns with industry-standard security protocols to minimize the risk of unauthorized access.

Search Measuring Points by Description or Number (iOS & Android)

Search Measuring Points using either the description or the measuring point number. This feature improves user experience by providing faster access to specific Measuring Points, reducing navigation time and effort.

For more information, see View Equipment Details.

Auto-Populate Works for Non-Reference Key in Embedded Forms (iOS & Android)

Supervisors can define which fields should automatically populate when creating a form, along with the flexibility to configure each field’s properties, such as editable or read-only. The form fields are automatically populated from the work order header details while executing a form by technicians based on the configurations. This feature ensures consistency, reduces manual entry, and gives administrators control over how data is captured.

For more information, see Capture Asset Data using Forms.

Auto-Populate Maintenance Plant from Equipment/Functional Location (iOS & Android)

The Maintenance Plant field now automatically populates based on the selected Equipment or Functional Location while creating an issue. It reduces manual entry, ensures data accuracy, and streamlines the work order creation process for technicians and supervisors.

For more information, see Create an Issue.

Organized View for Work Order and Operation Attachments (iOS & Android)

Users can now view Work Order and Operation PRT attachments in separate, clearly defined sections within each operation. This organized view eliminates confusion, helping technicians quickly locate the exact documents they need without sifting through mixed files.

For more information, see Add Attachments.

Quick Access to Operation History in Bulk Confirmation Flow (iOS & Android)

Technicians can now instantly view past confirmations of each operation without leaving the Bulk Completion screen. A new History button beside every operation provides a one-click view of previous confirmations, streamlining verification and decision-making.

For more information, see Confirm Multiple Operations at Once.

Smarter Bulk Confirmation with Easy Copy Option (iOS & Android)

Technicians can now save time by duplicating existing time log entries in the Bulk confirmation flow. The new Copy button allows them to quickly replicate an entry, modify only the Time Spent field, and save it—eliminating the need to re-enter all details manually.

For more information, see Confirm Multiple Operations at Once.

Streamlined Bulk Confirmation for Technicians (iOS & Android)

Technicians can now log time, select and confirm multiple operations at once, and edit details in the Bulk Confirmation flow, minimizing navigation and simplifying the workflow. This intuitive inline approach reduces effort, prevents errors, and accelerates confirmation activities.

For more information, see Confirm Multiple Operations at Once.

Spot New Items Instantly & Auto-Open GOS Attachments (iOS & Android)

Technicians can now easily spot newly added operations, components, forms, and attachments, as they are briefly highlighted for better visibility. Additionally, the Work Order GOS section automatically expands whenever images are added, ensuring that critical attachments are immediately accessible.

For more information, see iMaintenance Dashboard and Main Screens.

Clear Operation Details with Easy Navigation (iOS & Android)

Technicians can now see both the operation number and description clearly, with a convenient drop-down to switch between operations. This design reduces screen clutter and makes operation details more accessible, enabling faster navigation and smoother workflow.

For more information, see Execute Operations.

Attach Files Directly in Embedded Forms (iOS & Android)

Technicians can now add attachments directly within embedded forms in the mobile app. These attachments are automatically included in the generated PDF after form submission, ensuring complete documentation of the work performed. Attachments remain linked exclusively to the form, maintaining clear separation from Work Order GOS/DMS files.

For more information, see Capture Asset Data using Forms.

Consistent UI for Operations, Forms, and Components (iOS & Android)

Experience a unified and intuitive interface across the Operations, Forms, and Components sections within a Work Order. This enhancement ensures a consistent layout and visual pattern, helping technicians quickly identify key details and statuses without adjusting to different designs.

For more information, see iMaintenance Dashboard and Main Screens.

Find Quickly What You Need with Search and Filter (iOS & Android)

Technicians can now instantly find specific Operations, Components, or Forms using powerful search and filter options in the mobile app. This enhancement eliminates the need to scroll through long lists, enabling users to quickly locate the right information and take action efficiently.

For more information, see Search and Filter Records.

Organized Work Order Details with Separate Tabs (iOS & Android)

Technicians can now access Components, Forms, and Attachments within each Work Order Operation through separate, clearly labeled tabs. This organized layout replaces the single, cluttered card view, allowing users to quickly find and interact with the section they need.

For more information, see Execute a Work Order.

Restrict Forms Editing After Submission (iOS & Android)

Submitted forms and versions are now restricted from editing, ensuring that once a form is submitted, its data remains accurate and compliant. Users can still view submitted forms, but any changes require creating a new version or submitting a new form, preventing errors, unauthorized updates, and miscommunication.

For more information, see Capture Asset Data using Forms.

Assign and Start Operations Directly from List (iOS & Android)

Technicians can now take ownership and start operations directly from the Operations list using the new Assign to Me and Start buttons displayed upfront on each operation. This eliminates the need to open each operation in detail view, saving time and streamlining workflow.

For more information, see Execute Operations.

Quickly Navigate Between Forms Using Dropdown (iOS & Android)

Users can now navigate to the next form directly from the current form using the form description dropdown. This eliminates the need to return to the main menu, making it faster and easier to work on multiple forms within the same Work Order or process.

For more information, see Capture Asset Data using Forms.

Update Work Orders Quickly Without Extra Navigation (iOS & Android)

Technicians can now edit Operations and Components directly within their respective tabs in a Work Order, without navigating to the main Edit Work Order screen. This streamlined approach reduces clicks, saves time, and keeps workflows uninterrupted while maintaining all validations and business rules.

For more information, see Execute a Work Order.

Seamless Form Navigation After Submission (iOS & Android)

Users can now move directly to the next form from the submission confirmation screen of the current form using the new “Go to Next Form” button. This eliminates the need to return to the forms list or dashboard, streamlining the workflow and saving time when handling multiple forms in sequence.

For more information, see Capture Asset Data using Forms.

Stay Connected with Chat Throughout Execution (iOS & Android)

The chat icon is now accessible across all screens within the Work Order execution flow, not just on the Work Order Execution Details screen. This ensures technicians and supervisors can communicate instantly at any stage of work order execution without navigating away from their current task.

For more information, see Execute a Work Order.

Attach Forms Instantly from the Forms Tab (iOS & Android)

Technicians can now attach forms directly from the Forms tab within a Work Order, without entering edit mode. This streamlines the process, reduces clicks, and saves time, making it easier to manage forms efficiently during work execution.

For more information, see Capture Asset Data using Forms.

Access Work Order and Operations Forms in One Screen (iOS & Android)

Users can now access both Work Order and Operations-specific forms directly within the Operations screen, eliminating the need to navigate across multiple screens or modules. This consolidated view simplifies workflows, improves usability, and provides quick access to all relevant forms during fieldwork.

For more information, see Execute Operations.

View Instruction Images in Submitted PDFs (iOS & Android)

Users can now view images added as part of instructions directly in the submitted PDF forms. This ensures clarity and provides visual guidance during form review, enhancing understanding and reducing errors.

For more information, see Capture Asset Data using Forms.

View Instructional Media Directly in Mobile Forms (iOS & Android)

Technicians can now view images, documents, and videos uploaded via the Instruction response type directly within mobile forms. This ensures all instructional content is easily accessible during task execution, providing clear guidance and reducing confusion in the field.

For more information, see Capture Asset Data using Forms.

Track and Update User Status in Operations (iOS & Android)

Users can now view and update the new User Status field directly within the Operations screen. Status options are fetched from SAP based on the status profile linked to the Order Type, allowing users to accurately track and manage the progress of operations.

For more information, see Execute Operations.

Start Operations Instantly Without Validations (iOS & Android)

Technicians can now start operations seamlessly without enforcing validations for collecting components or attaching permits. This flexibility removes unnecessary delays in the mobile app and allows operations to begin immediately when these prerequisites are not required or are already handled externally.

For more information, see Execute Operations.

Navigate Directly from Dashboard Section Headers (iOS & Android)

Technicians can now tap on dashboard section headers (e.g., Overdue Work Orders, Issues) to instantly view a complete, filtered list of items for that section. This enhancement streamlines access to relevant tasks and reduces navigation steps, helping users manage their workload more efficiently.

For more information, see Home (Dashboard).

Formula-Based Field Calculations in the App (iOS & Android)

Users can now define formulas for specific fields in RACE, enabling automatic calculations in the app based on other dependent input fields. This feature ensures accurate, dynamic field updates without manual computation, improving efficiency and reducing errors.

For more information, see Capture Asset Data using Forms.

Dynamic Code Group Dropdowns Based on Catalog Profiles (iOS & Android)

The values in the Code Group dropdowns now load or filter dynamically in the Header, Items & Damages, Causes, Tasks, and Activities screens when creating or updating an issue in the application. The dropdown values are automatically prioritized and filtered based on Equipment (EQ), Functional Location (FL), Construction Type, or Issue Type from the associated catalog profiles.

For more information, see Create an Issue.

Collect Components Seamlessly in the Application (iOS & Android)

Technicians can now issue (mark as collected) required components or materials directly from the mobile app for each operation while ensuring SAP validation and data consistency. This enhancement empowers field users to manage materials efficiently, accurately, and compliantly within the application.

For more information, see Collect Components.

Customizable Date Format Across Mobile Application (iOS & Android)

Users can now configure their preferred date format in the mobile application settings, ensuring consistent display of dates across all modules, including Issues, Work Orders, Embedded Forms, and Timesheets. This enhancement accommodates regional preferences, reduces confusion, and improves overall usability.

Expanded File Attachment Support Across Mobile Application (iOS & Android)

The mobile application now supports additional file types for attachments, including .doc, .docx, .xls, and .xlsx, alongside existing formats (.png, .jpeg, .jpg, .mp3, .mp4, .mov, .pdf). Users can upload these files consistently across all modules and workflows, enhancing flexibility and compatibility.

Track Your Operations Directly from Dashboard (iOS & Android)

Technicians can now see all operations assigned to them directly on the homepage dashboard under a new section called My Operations. This section displays the current status, key details, and progress of each operation, enabling technicians to quickly track and prioritize their work.

For more information, see Home (Dashboard).

Role-Based Editing of Measuring Points (iOS & Android)

Authorized users can now edit existing measuring points in the app based on their roles and permissions. This enhancement ensures data accuracy, operational flexibility, and governance while maintaining secure access controls for sensitive asset information.

For more information, see Create a Measuring Point.

Quick Access to Operation Details from Dashboard (iOS & Android)

The Live Status Overview widget now features separate columns for Operations and Work Orders, with the Operation ID/Description displayed as a clickable hyperlink. Tapping the operation link navigates users directly to the Operation Details screen in Work Order Execution, while pressing back returns them to the dashboard. Column visibility remains configurable in RACE, allowing admins to tailor the widget to business needs.

For more information, see Home (Dashboard).

Enhanced Quick Actions Widget with Equipment & Functional Location Cards (iOS & Android)

The Quick Actions widget now includes new cards for Equipment and Functional Locations, providing direct navigation to respective modules. Users can quickly access all equipment or functional location lists, improving efficiency and streamlining workflows.

For more information, see Home (Dashboard).

Prevent Accidental Deletions in Work Orders (iOS & Android)

Enhanced control and data integrity in work order management by restricting the deletion of operations and components based on predefined system statuses. This feature prevents accidental or unauthorized deletions, ensuring that only valid actions are performed during specific workflow stages.

For more information, see Execute a Work Order.

AI Response Feedback for Digital Assistant (iOS & Android)

Empower users to shape a smarter and more responsive Digital Assistant experience. With the new feedback option, users can now rate AI-generated responses directly within the Work Order execution flow, helping improve the accuracy and relevance of future interactions.

For more information, see Create an Issue.

Improved AI Input Flexibility for Issues and Work Orders (iOS & Android)

The app now allows users to provide input to the AI model while creating an Issue or Work Order using text only, image(s) only, or both text and image(s). This flexibility ensures users can report issues or create work orders in the most convenient way based on their on-the-ground conditions.

For more information, see Create an Issue.

Clear Unit of Measurement Visibility for Accurate Data Entry (iOS & Android)

Technicians now have clear visibility of the expected Unit of Measurement (UoM) when entering numeric values in mobile forms. This enhancement reduces data entry errors, improves form clarity, and ensures consistent, high-quality data—especially in compliance-driven environments.

For more information, see Execute a Work Order.

View Default Values for Numeric Responses (iOS & Android)

The iMaintenance mobile app now displays default values configured for numeric response fields as soon as the form is opened. This ensures technicians see the intended starting value immediately, without manual input.

For more information, see Capture Asset Data using Forms.

Sequential Display of Conditional Questions in Forms and PDFs (iOS & Android)

Embedded forms display questions and tasks in a logical sequence based on the conditional logic for Text and Numeric response types. As users answer, only the relevant next questions appear, creating a guided, step-by-step experience. The same sequence is preserved in the generated PDF, ensuring the printed or shared form matches exactly what was shown on-screen.

For more information, see Capture Asset Data using Forms.

Consistent Section Visibility in PDF Reports (iOS, Android)

This enhancement ensures that sections hidden in a form due to conditional logic or role-based restrictions remain hidden in the exported PDF. It eliminates inconsistencies where hidden sections currently appear in PDFs, preventing exposure of unnecessary or confidential data. The PDF output exactly matches the visible content at submission, supporting both manual and automated exports.

For more information, see Capture Asset Data using Forms.

Auto-Populate Operation Number for Single-Operation Work Orders (iOS)

Technicians can now view the operation number in the “Component Create” screen when a work order contains only one operation. This removes the need for manual selection, reducing clicks, preventing errors, and improving overall efficiency.

For more information, see Collect Components.

Improved AI Accuracy for Follow-Up Issues with Work Order ID (iOS & Android)

Creating follow-up issues just got faster, smarter, and more accurate. By using the Work Order ID as a context key, AI taps into relevant history—Equipment, Functional Location, and past WO details—to deliver spot-on suggestions for Title, Description, Priority, and more.

For more information, see Create a Follow-up Issue.

Improved AI Accuracy with EQ/FL Context in Issue Creation (iOS & Android)

Improved the accuracy of AI-generated field suggestions (Title, Description, Priority, etc.) by sending Equipment (EQ) or Functional Location (FL) details when creating an Issue from their respective modules. By providing asset-specific context, AI delivers more relevant and precise recommendations, enabling faster form completion and reducing manual effort and errors.

For more information, see Create an Issue.

Hide Conditional Fields in Submitted Form and PDF (iOS & Android)

Forms now automatically exclude any fields hidden by conditional logic at the time of submission. These fields are neither included in the submitted data nor displayed in the generated PDF, ensuring only relevant information is captured and shared. This enhancement enhances the user experience, supports data privacy, and maintains clean and audit-ready records.

For more information, see Capture Asset Data using Forms.

View Offline Messages in Chat (iOS & Android)

Users can now view and send messages while offline, ensuring uninterrupted communication in low or no connectivity environments. This capability supports remote and industrial locations, such as plants, mines, and offshore rigs, helping maintain operational momentum until connectivity is restored.

For more information, see Home (Dashboard).

View and Manage SharePoint Attachments (iOS & Android)

Users can now view, add, annotate, and manage SharePoint attachments (images, PDFs, documents, etc.) directly within the application. Attachments linked via GOS or DMS to Work Orders, Notifications, Equipment, or Functional Locations are accessible in-app, enabling seamless document access and collaboration for technicians and supervisors.

For more information, see Add Attachments.

Clear Messages for Failed AI Responses (iOS & Android)

When you create an Issue using AI Detect or AI Plan, you can now see clear, user-friendly messages if the AI is unable to generate a response. This helps you understand the situation without being shown technical error details and guides you to the right next step using available call-to-actions.

For more information, see Create an Issue.

View References for AI-Detected Priority (iOS & Android)

When you create an Issue using AI, you can now see the reference information the AI used to determine the priority. This helps you understand why a certain priority was assigned, builds trust in AI suggestions, and allows you to explore similar past cases for better decision-making.

For more information, see Create an Issue.

Post Operation Confirmation Without Timesheet or Timesheet Without Operation Confirmation (iOS & Android)

Introducing a configurable setting that allows enterprises to choose between posting Operation Confirmation without Timesheet entry or posting Timesheet without confirming the operation—tailored to fit diverse business workflows.

For more information, see Execute Operations.

Zoom In/Out for Attachments in Forms and Attachment Section (iOS & Android)

Users can now zoom in and out while viewing attachments (documents or images) within the attachments section and submitted forms. This improves readability for files with small text or detailed diagrams, minimizing errors and ensuring accurate understanding in the field.

For more information, see Add Attachments.

Capture and Manage Follow-Up Issues On the Go (iOS & Android)

Technicians can now raise follow-up issues while actively working on a Work Order—whether it’s a newly discovered fault or additional maintenance required. For example, if a technician spots a frayed cable while replacing a fan motor, they can log a new issue immediately without leaving the current task.

They can choose to link the new issue to the current Work Order or create it as an independent issue. This helps ensure all findings are documented and reduces the chances of unreported problems.

For more information, see Create a Follow-up Issue.

Track Overdue Work Orders from the Dashboard (iOS & Android)

Technicians can now view all overdue Work Orders right from the dashboard—along with their priority and count. This enables faster identification and prioritization of critical tasks, ensuring nothing falls through the cracks.

For more information, see Home (Dashboard).

View and Manage Work Orders from the Homepage Dashboard (iOS & Android)

Technicians can now view and interact with Work Orders directly on the dashboard using filters like priority, status, type, and timeline. This streamlined view improves situational awareness and helps teams stay focused on the most critical tasks.

For more information, see Home (Dashboard).

Filter Issues by Priority, Status, and Type on the Dashboard (iOS & Android)

The Issues widget now supports filters for priority, status, and type—enabling technicians to quickly drill down into the most relevant issues from the homepage. This enhancement improves focus, speeds up response times, and streamlines issue management.

For more information, see Home (Dashboard).

Visualize Complete Functional Location Hierarchies (iOS, Android)

Supervisors and Technicians can now view the full hierarchy of a Functional Location (FL) directly within the mobile app—including all connected Equipment and Bill of Materials (BOMs).

For more information, see View Functional Location Details.

View Complete Equipment Hierarchy (iOS)

Technicians can now explore the hierarchy of specific Equipment, including its parent Functional Location and linked BOMs.

For more information, see View Equipment Details.

Delete Non-Sync Records from Outbox (iOS & Android)

Users can now remove unsynced or failed records directly from the Outbox, ensuring better control over offline data and reducing clutter from outdated or incorrect entries.

For more information, see Home (Dashboard).

Share or Print Submitted Forms Seamlessly (iOS & Android)

Users can now share submitted digital forms via email or print them straight from the mobile app—supporting faster communication, documentation, and compliance based on tenant-specific configurations.

For more information, see Complete a Work Order.

View Complete Functional Location Context in the Mobile App (iOS & Android)

Technicians can now access detailed Functional Location (FL) data on mobile—including DMS documents, BOM, hierarchy, and FL position—right from the app.

For more information, see View Functional Location Details.

Capture Real-Time Location in Forms (iOS & Android)

Technicians can now auto-capture GPS coordinates directly within embedded digital forms using the new Geo Location response type—ensuring accurate location data without manual entry.

For more information, see Capture Asset Data using Forms.

View Configurable Quick Filters

Users can now access quick filters based on RACE configuration—enabling faster navigation and task prioritization.

For more information, see Work Orders.

Geo-Tagging for Accurate Equipment Suggestions (iOS & Android)

Users can now send geographic coordinates along with prompts when creating issues. This enables the AI engine to recommend the most accurate equipment based on real-time location context.

For more information, see Create an Issue.

Sort Work Orders and Operations by Planned Start Date for Accurate Scheduling (iOS & Android)

Work Orders and Operations are now displayed based on their Planned Start Date rather than creation date. For example, a Work Order created today but scheduled to start tomorrow will now appear under tomorrow’s bucket—aligning with real-world scheduling and improving day-wise planning accuracy.

For more information, see Work Orders.

Self-Assign and Confirm Operations On the Go (iOS & Android)

Technicians can now take ownership of operations even if no one is pre-assigned in SAP. For instance, if a technician arrives at a site and sees an unassigned operation in their Work Order, they can assign it to themselves and complete it without waiting for supervisor input.

This feature improves flexibility in the field and keeps work progressing without unnecessary delays.

For more information, see Execute Operations.

View Reported Issues While Executing Embedded Forms (iOS & Android)

While executing a form within a Work Order or Operation, technicians can now view previously reported issues related to that asset or location.

For instance, if a pump has a history of leaks, the technician can review earlier reports before completing the form, avoiding duplicate entries and gaining better context.

For more information, see Capture Asset Data using Forms.

Trigger SAP Notifications from Embedded Forms (iOS & Android)

Technicians can now automatically create SAP Notifications while filling out embedded forms. Notifications are triggered based on specific conditions—such as selecting a checkbox labeled “Critical Failure” or entering a temperature above 90°C in a measurement field.

This feature ensures that high-priority issues are escalated to SAP workflows without relying on manual follow-up.

For more information, see Capture Asset Data using Forms.

Assign SAP Code Groups and Codes for Accurate Issue Categorization (iOS)

Technicians and supervisors can now assign SAP-standard Code Groups and Codes while creating, updating, or viewing issues—even if catalog profiles haven’t been defined in SAP.

For example, if a technician reports a pump vibration issue, they can select a relevant Code Group like “Mechanical Failure” and a Code like “Bearing Worn Out.”

For more information, see Create an Issue.

Streamline Issue Lifecycle with User Status Control (iOS & Android)

Technicians can now view and update the User Status of issues from within the mobile app. Whether your statuses are sequential (e.g., “Open → In Progress → Closed”) or non-sequential (e.g., “Awaiting Parts” used at any stage), this enhancement helps maintain lifecycle control aligned with business rules.

For more information, see Create an Issue.

Quickly Duplicate and Report New Issues from Existing Ones (iOS & Android)

Users can now create a new issue by duplicating an existing one. For instance, if a recurring valve leak needs to be reported again in a different location, the technician can reuse most details and just modify the location field.

For more information, see Create an Issue from Existing One.

Track Real-Time Issue Logs with In-App Log History (iOS & Android)

Each action related to issues—such as creation, status change, or comments—is now captured in a real-time log visible during the user's session.

For example, if a technician changes the priority of an issue, or if the system updates a field based on a rule, all of these changes are logged for transparency.

For more information, see View Log History.

Select Equipment & Functional Location Instantly During Issue Creation (iOS & Android)

Tapping on the Equipment (EQ) or Functional Location (FL) field now brings up a searchable dropdown list, making it faster and easier to select the correct asset while creating an issue.

For more information, see Create an Issue.

Contextual Chat for Real-Time Collaboration (iOS & Android)

Technicians an now chat with each other directly within a Work Order—keeping all conversations tied to the job context.

For more information, see Home (Dashboard).

On-Demand SAP Sync with Manual Sync Button (iOS & Android)

Users can now manually trigger a sync with SAP from the mobile app home screen using the new Manual Sync button.

For more information, see Home (Dashboard).

View and Manage SharePoint Attachments Within iMaintenance (iOS & Android)

Technicians can now view, add, annotate, and manage SharePoint attachments—such as PDFs, images, and documents—directly within the mobile app.

For more information, see Add Attachments.

Raise Issues Instantly When Exceptions Are Found in Forms (iOS, Android)

Forms are no longer just for data entry—they now help you spot problems in real time. With this update, users can automatically trigger issue creation from within a form when critical values or responses fall outside expected limits.

Whether it's a failed inspection reading or a non-compliant selection, the system flags it immediately and prompts the user to raise an issue—right then and there.

For more information, see Create an Issue.

Capture and Track Measurements Seamlessly During Execution (iOS, Android)

Technicians can now capture and post measurement and counter readings directly while confirming work order operations—either individually or in bulk. This ensures critical data is recorded accurately at the point of task completion and fully integrated with SAP.

For more information, see Execute a Work Order.

View Measuring Points While Executing or Confirming Work Orders (iOS, Android)

Technicians can now access all relevant measuring points—across operations, equipment, and functional locations—while executing individual tasks or confirming multiple operations in bulk. This enhancement brings full measurement visibility into the flow of work, helping ensure accuracy, compliance, and real-time access to critical data from SAP.

For more information, see Execute a Work Order.

Rectify Threshold-Exceeding Readings Before Submitting (iOS, Android)

When capturing measurement readings, users now have the option to cancel the submission if the value exceeds configured thresholds—giving them the chance to review and correct entries before continuing. This prevents false issue reports and ensures accurate, trusted data is sent to SAP.

For more information, see Execute a Work Order.