Self-Assign an Unassigned Action

Assign an open Action to yourself when you are taking responsibility for completing the follow-up work.

To self-assign an unassigned action:

  1. In the Open Actions tab, open an unassigned action.
    Issue chat box or log history is displayed.
    Figure 1. Actions Log History


  2. Tap the Details button in the top-right corner.
    Action Details screen is displayed.
  3. Tap the Edit button in the top-right corner.
  4. In the Assigned to field, select your username.
  5. Change the status of the action to In Progress to indicate active work on it.
  6. Tap the Save button.

    The action now appears in the My Action tab, and you’re responsible for resolving it.

Next: Record progress while completing the follow-up. After the work is complete, resolve and close the Action.