Assign an open Action to yourself when you are taking responsibility for completing the follow-up work.
To self-assign an unassigned action:
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In the Open Actions tab, open an unassigned action.
Issue chat box or log history is displayed.
Figure 1. Actions Log History
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Tap the Details button in the top-right corner.
Action Details screen is displayed.
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Tap the Edit button in the top-right corner.
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In the Assigned to field, select your username.
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Change the status of the action to In Progress to indicate active work
on it.
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Tap the Save button.
The action now appears in the My Action tab, and you’re responsible
for resolving it.
Next: Record progress while completing the follow-up. After the work is complete, resolve and close the Action.