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Choose an Issue or an Action
Choose how to record follow-up work when a round reveals an abnormal condition or a separately assignable activity.
Create and Manage Issues
Use Issues to record abnormal conditions found during rounds and track them from creation through ownership, investigation, resolution, and closure.
Resolve and Close an Issue
Resolve and close an Issue after the required work is complete and the final details have been recorded.

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This page identifies the guide, release, publication details, copyright, and terms of use.
Preface
This guide is for Operators who execute rounds in the mRounds mobile app. It explains the conventions, related information, and support contacts used throughout the guide.
Overview of mRounds
As an Operator, use mRounds to follow planned inspection routes, record asset readings, report abnormal conditions, and pass accurate information to the next shift.
Start Your Shift
Start each shift by signing in, confirming the correct work context, reviewing the previous handover, and making sure the rounds you need are available.
Find and Claim Your Rounds
Use the Rounds screen to begin assigned work, claim an open round, create an ad hoc round from an available predefined plan, or release work you cannot continue.
Execute the Round
Execute a round by following the route, verifying each asset when required, completing the configured tasks, handling exceptions, and submitting the finished record.
Choose an Issue or an Action
Choose how to record follow-up work when a round reveals an abnormal condition or a separately assignable activity.
- Create and Manage Issues
  Use Issues to record abnormal conditions found during rounds and track them from creation through ownership, investigation, resolution, and closure.
  - Create an Issue
    Create an Issue when a task reveals an abnormal condition that needs investigation or follow-up after the round.
  - Self-Assign an Unassigned Issue
    Assign an unassigned Issue to yourself when you are responsible for investigating or resolving it during your shift.
  - Resolve and Close an Issue
    Resolve and close an Issue after the required work is complete and the final details have been recorded.
- Create and Manage Actions
  Use Actions for separately assignable follow-up work when Actions are enabled, and track the activity from creation through ownership, resolution, and closure.
Close Your Shift
End the shift by bringing active work to a safe stopping point, recording unresolved conditions, and submitting a clear handover to the incoming shift.
Find and Manage Rounds, Issues, and Actions
Use search and filters when you need to find a specific round, Issue, or Action without scanning every record in the list.
Troubleshoot Common Problems
Use this guidance when a round, scan, response, handover, or synchronization step does not work as expected.
Customize Your Settings
Use your profile settings to keep the app aligned with your plant, unit, position, shift, language, and preferred display.

Resolve and Close an Issue

Resolve and close an Issue after the required work is complete and the final details have been recorded.

To resolve and close the issue:

Open the issue assigned to you, which is in Open or In Progress state.
Issue chat box or log history is displayed.
Figure 1. Issues Log History
Enter the text in the text box and tap the Enter icon to provide the updates related to the issue to your supervisor. You can also add images as evidence.
Tap the Details button in the top-right corner.
In the Issue Details screen, tap the Edit button in the top-right corner.
Expand the More Details section, update the details and change the Status to Resolved when the issue is resolved.
Tap Save.

The issue is now marked as Resolved, and relevant teams are notified.

Next: Return to the active round or continue the remaining activities for your shift.