Title and Copyright
Copyright and Terms of Use page for iMaintenance Configuration.
Preface
Understand audience, know related documents and products and conventions followed in this document.
Introduction
The iMaintenance Configuration Guide is your blueprint for shaping how iMaintenance works in your organization.
Log in to Application
Navigate to the iMaintenance Configuration
Customer Tenant Onboarding with Azure IDP
This chapter provides step-by-step instructions to configure a customer’s Azure Active Directory (Azure AD) for federated Single Sign-On (SSO) with Innovapptive mobile applications. It applies to IT administrators and implementation engineers performing customer onboarding.
Authentication Identity Configuration
This chapter explains how Innovapptive’s mobile applications (such as mWorkOrder, mRounds, and mTag) handle user authentication in a multi-tenant deployment environment. The authentication framework is based on federated Single Sign-On (SSO) and secure token-based session management.
Manage Users & Roles
Maintain Master Data
Configure iMaintenance Core Settings
The Core Settings in iMaintenance define how the product behaves across your entire organization. These settings control fundamental aspects of daily use, such as session timeouts, chat availability, measuring points, auto-timers, AI enablement, issue creation, root cause analysis, attachments, and more.
Integrate External Systems
Manage Maintenance Operations
Review Observations
The Observations module allows supervisors to view and manage issues reported through the iMaintenance mobile app. These issues are typically tied to specific assets and locations within a plant.
Design and Manage Forms
Forms are essential for capturing structured field data in the iMaintenance mobile application. This chapter covers everything from manually creating and publishing forms to leveraging AI for auto-generation to managing archived forms.
Set Up Configurations with RACE
Configure Risk Evaluation with the Risk Matrix
Customize Platform Settings
Set Up Notifications
Build Dashboards and Reports
- View the Asset360 Dashboard
- Create Dashboards
  You can create custom dashboards tailored to operational needs, giving different user personas visibility into the most relevant data.
- Add and Configure Widgets
  Widgets visually represent operational data on your dashboard using charts, tables, or KPIs.
- Create Custom Reports
  Reports allow you to generate detailed insights using business objects such as Work Orders, Components, Operations, and Issues.
- Archive and Share Dashboards
  Archived dashboards, widgets, and reports help you de-clutter your workspace without losing valuable data.

View the Asset360 Dashboard

The Asset360 Dashboard provides a 360o view of real-time overview of work center and asset performance, maintenance costs, resource utilization, work order status, workforce efficiency and historical data for assigned plants. It helps supervisors make informed decisions by tracking KPIs across various operational dimensions.

For example, Earlier, the supervisor worked in silos with delayed data, manual KPI tracking, and reactive decisions. Cost visibility was limited, and ensuring compliance demanded significant manual effort.

With Asset360 Dashboard, supervisors get a real-time, 360° view of their work centers—spotting under-performing equipment or technicians. Powered by live data, AI-driven insights, and role-based dashboards, it drives proactive, efficient, and audit-ready maintenance operations and reduces overall maintenance costs.

Key actions available:

Selecting Plants and Assets to track their performance.
Viewing key metrics such as:
- Actual Maintenance Cost
- Planned Maintenance Cost
- Equipment Downtime
- Work orders
- Issues
- Mean Time To Repair.
Customizing widgets (only title and color) and publishing updates.
Downloading widget data for offline use.
Archiving widgets that are no longer needed.
Sharing dashboards via email using the Mail icon.
Exporting dashboards as PDFs.
Searching dashboards using the search bar.

Note:

You can modify only the title and color of the widgets and click Publish on the top right. The changes made to the Asset360 Dashboard are reflected in the iMaintenance mobile app.