Troubleshoot Common Problems
Find what to check when scanning, printing, offline work, synchronization, posting, or counting does not work as expected.
| Problem | What to check or do | See |
|---|---|---|
| Scanning | ||
| The scanner does not read barcode symbols well | Check that the symbols are not smeared, rough, scratched, or showing voids, are not covered with frost or water droplets, and are enabled in the scanner or in the decoder the scanner connects to. | Frequently Asked Questions |
| The scanner does not work with the device | Check that the scanner is connected to the device through Bluetooth, and that the scanner is selected in Default Settings. | Configure mInventory for Your Everyday Tasks |
| Combo Scan does not fill the fields or open the record | Combo Scan must be enabled for the screen, with the fields configured as default values in RACE. Ask your administrator. | Scan All Fields and Automatically Navigate to Transaction Screen (Combo Scan) |
| Continuous Scan does not fill the fields | Continuous Scan needs the scanner to be integrated with the application and Combo Scan to be disabled. | Scan Individual Fields in a Predefined Order to Filter Records (Continuous Scan) |
| OCR misses special characters | OCR does not recognize printed or handwritten special characters. Barcode data with special characters is captured. | Scan Characters or Barcodes Using Device Camera |
| Printing | ||
| The printer does not appear or labels do not print | Pair the printer with the device through Bluetooth, then select it in Default Settings. Automatic printing needs Auto Print to be enabled and a Bluetooth printer to be connected. | Print Material Documents and Labels |
| Offline work and synchronization | ||
| The Online and Offline buttons are not shown | The toggle buttons are displayed only after the offline data sync is successful. | Switch Online/Offline |
| The Data Sync Menu is unavailable | The menu is disabled while offline sync is in progress. | Buttons and Icons on Home Screen |
| Transactions failed after switching to Online | The back-end system rejected the postings. Open the Offline Outbox, correct the issues identified by the back-end system, and repost, or delete the transaction. | Process Failed Offline Transactions |
| You cannot log out | An alert appears when there are items in the Offline Outbox. Process the failed offline transactions first. | Process Failed Offline Transactions |
| The initial sync takes a long time | Download only the data you need by setting the Master Data and Transactional Data filters in User Preferences. | Download Data Needed for the Shift; Offline Mode Frequently Asked Questions |
| Posting and documents | ||
| An error appears when you add line items to a stock transfer | Specify the Plant and Storage Location before you add line items. | Record Stock Transfer Between Plants |
| You cannot open or edit a transfer order | Only one user can access or edit a transfer order at a time. | Confirm Transfer Order |
| A pop-up says that another user is processing the goods issue | Another user is working on the same reservation goods issue. | Record Movement of Goods from Warehouse Using Reservation Document |
| A goods receipt for a purchase order cannot be posted | If Yes is selected in the Certificate field, you must upload an attachment before posting. | Record Movement of Goods into Warehouse Using Purchase Order |
| An error appears for the sales area when you create a delivery | The Distributed Channel and Division values must belong to the Sales Organization. | Create Outbound Delivery Without Reference Document |
| The goods issue cannot be posted after IM Picking | Pick the complete Delivery Quantity before you post the goods issue. | Pick Items from Inventory for Outbound Delivery |
| Counting | ||
| The Counts do not match pop-up appears | The entered quantity exceeds the stock quantity in SAP. You can post the count or recount. | Count Items on Handling Unit |
| The Adjustment tab or Clear Difference is not available | Complete counting for all the line items first. | Clear Difference in Inventory Item Count; Clear Difference in Warehouse Item Count |
| Login | ||
| The previous user did not log out | Use Login with another user. | Log in as Another User |