What’s New for Supervisors in iMaintenance

Improved AI Input Flexibility for Issues and Work Orders (iOS & Android)

The app now allows users to provide input to the AI model while creating an Issue or Work Order using text only, image(s) only, or both text and image(s). This flexibility ensures users can report issues or create work orders in the most convenient way based on their on-the-ground conditions.

For more information, see Create a Work Order.

View Default Values for Numeric Responses (iOS & Android)

The iMaintenance mobile app now displays default values configured for numeric response fields as soon as the form is opened. This ensures technicians see the intended starting value immediately, without manual input.

For more information, see Add Forms.

Auto-Populate Operation Number for Single-Operation Work Orders (iOS)

Supervisors can now view the operation number in the “Component Create” screen when a work order contains only one operation. This removes the need for manual selection, reducing clicks, preventing errors, and improving overall efficiency.

For more information, see Add Components.

Improved AI Accuracy with EQ/FL Context in Work Order Creation (iOS & Android)

Improved the accuracy of AI-generated field suggestions (Title, Description, Priority, etc.) by sending Equipment (EQ) or Functional Location (FL) details when creating a Work Order from their respective modules. By providing asset-specific context, AI delivers more relevant and precise recommendations, enabling faster form completion and reducing manual effort and errors.

For more information, see Create a Work Order.

View Offline Messages in Chat (iOS & Android)

Users can now view and send messages while offline, ensuring uninterrupted communication in low or no connectivity environments. This capability supports remote and industrial locations, such as plants, mines, and offshore rigs, helping maintain operational momentum until connectivity is restored.

For more information, see Home (Dashboard).

View Planned Hours and Ongoing Work Orders per Technician (iOS & Android)

Supervisors can now view planned hours and ongoing work orders for each technician, providing real-time visibility into workloads. This enables more informed task allocation, better shift planning, and early identification of under- or over-utilization.

For more information, see Home (Dashboard).

View and Manage SharePoint Attachments (iOS & Android)

Users can now view, add, annotate, and manage SharePoint attachments (images, PDFs, documents, etc.) directly within the application. Attachments linked via GOS or DMS to Work Orders, Notifications, Equipment, or Functional Locations are accessible in-app, enabling seamless document access and collaboration for technicians and supervisors.

For more information, see Add Forms.

Clear Messages for Failed AI Responses (iOS & Android)

When you create a Work Order using AI Detect or AI Plan, you can now see clear, user-friendly messages if the AI is unable to generate a response. This helps you understand the situation without being shown technical error details and guides you to the right next step using available call-to-actions.

For more information, see Create a Work Order.

View References for AI-Detected Priority (iOS & Android)

When you create a Work Order using AI, you can now see the reference information the AI used to determine the priority. This helps you understand why a certain priority was assigned, builds trust in AI suggestions, and allows you to explore similar past cases for better decision-making.

For more information, see Create a Work Order.

Auto-Populated Date and Time for Measuring Documents (iOS & Android)

When you create or update a Measuring Document, the Date and Time fields are now automatically populated with the current system date and time. This removes the need for manual entry and speeds up the process. The feature is available on the Measuring Document screen accessed from Equipment or Functional Location detail pages.

For more information, see Create a Measuring Point.

Auto-Populate Works for Non-Reference Key in Embedded Forms (iOS & Android)

Supervisors can define which fields should automatically populate when creating a form, along with the flexibility to configure each field’s properties, such as editable or read-only. This feature ensures consistency, reduces manual entry, and gives administrators control over how data is captured.

For more information, see Add Forms.

Supports Date Range Response Type in Mobile Application (iOS & Android)

Introduced a new Date Range response type in the mobile application, allowing users to capture both a start date and an end date within a single field. This enhancement simplifies data entry, ensures consistency across platforms, and supports use cases where tracking time periods is essential.

For more information, see Add Forms.

Create Sub-Work Orders from Parent Work Orders (iOS & Android)

Supervisors can now create Sub-Work Orders directly from an existing Parent Work Order—ideal for breaking down large jobs or managing dependent tasks. Key details like Equipment and Functional Location are automatically inherited from the parent, while operations and scheduling remain independent. For example, during a major overhaul, a planner can spin off specialized electrical or inspection tasks into sub-orders without duplicating effort.

For more information, see Create a Sub Work Order.

View and Manage Work Orders from the Homepage Dashboard (iOS & Android)

Supervisors can now view and interact with Work Orders directly on the dashboard using filters like priority, status, type, and timeline. This streamlined view improves situational awareness and helps teams stay focused on the most critical tasks.

For more information, see Home (Dashboard).

View Issues at a Glance on the Supervisor Dashboard (iOS & Android)

Supervisors can now see all reported issues within their work center directly from the dashboard, along with real-time status and count. This feature enhances visibility, accountability, and response time across maintenance operations.

For more information, see Home (Dashboard).

Track Overdue Work Orders on the Supervisor Dashboard (iOS & Android)

Supervisors can now view all overdue Work Orders right from the dashboard—along with their priority and count—enabling faster response to delays and better workload control.

For more information, see Home (Dashboard).

Visualize Complete Functional Location Hierarchies (iOS, Android)

Supervisors can now view the full hierarchy of a Functional Location (FL) directly within the mobile app—including all connected Equipment and Bill of Materials (BOMs).

For more information, see View Functional Location Details.

View Complete Equipment Hierarchy (iOS)

Supervisors can now explore the hierarchy of specific Equipment, including its parent Functional Location and linked BOMs.

For more information, see View Equipment Details.

Delete Non-Sync Records from Outbox (iOS & Android)

Users can now remove unsynced or failed records directly from the Outbox, ensuring better control over offline data and reducing clutter from outdated or incorrect entries.

For more information, see Home (Dashboard).

Share or Print Submitted Forms Seamlessly (iOS & Android)

Users can now share submitted digital forms via email or print them straight from the mobile app—supporting faster communication, documentation, and compliance based on tenant-specific configurations.

For more information, see Close a Work Order.

Scan Materials to Auto-Fill Component Details (iOS & Android)

Speed up component entry by scanning barcodes or QR codes to automatically populate Material Number and Description when adding components to Work Orders. This eliminates manual entry errors, enhances accuracy, and improves technician efficiency in the field.

For more information, see Add Components.

View Complete Functional Location Context in the Mobile App (iOS & Android)

Supervisors can now access detailed Functional Location (FL) data on mobile—including DMS documents, BOM, hierarchy, and FL position—right from the app.

For more information, see View Functional Location Details.

Support for Instruction Response Type in Embedded Forms (iOS & Android)

Embedded Forms now support the Instruction response type, allowing you to display read-only guidance within the form itself—no more switching to PDFs or external materials. This improves clarity in complex scenarios, reduces manual input, and boosts technician efficiency in the field.

For more information, see Add Forms.

Auto-Assign Forms to Work Orders Based on Configured Criteria (iOS & Android)

Forms are now automatically assigned to Work Orders based on Equipment, Functional Location, Task List, Maintenance Plan, or Order Type—using configuration rules set in RACE.

For more information, see Add Forms.

View Configurable Quick Filters

Users can now access quick filters based on RACE configuration—enabling faster navigation and task prioritization.

For more information, see Work Orders.

Geo-Tagging for Accurate Equipment Suggestions (iOS & Android)

Users can now send geographic coordinates along with prompts when creating standalone work orders. This enables the AI engine to recommend the most accurate equipment based on real-time location context.

For more information, see Create a Work Order.

Sort Work Orders and Operations by Planned Start Date for Accurate Scheduling (iOS & Android)

Work Orders and Operations are now displayed based on their Planned Start Date rather than creation date. For example, a Work Order created today but scheduled to start tomorrow will now appear under tomorrow’s bucket—aligning with real-world scheduling and improving day-wise planning accuracy.

For more information, see Work Orders.

Streamline Issue Lifecycle with User Status Control (iOS & Android)

Supervisors can now view and update the User Status of issues from within the mobile app. Whether your statuses are sequential (e.g., “Open → In Progress → Closed”) or non-sequential (e.g., “Awaiting Parts” used at any stage), this enhancement helps maintain lifecycle control aligned with business rules.

For more information, see Review Raised Equipment Issues.

Control Work Order Progress with User Status Selection and Validation (iOS, Android)

Work Orders can now be updated with new User Statuses—directly from the app—while respecting SAP’s validation rules.

For example, if a technician tries to move a Work Order from “Created” to “Completed” without going through the “In Progress” status, the app will prevent this unless allowed by SAP logic.

For more information, see Create a Work Order.

Track Real-Time Work Orders and Operation Logs (iOS & Android)

All activities related to a Work Order or its Operations—like assignments, updates, or status changes—are now captured in a real-time log visible within the mobile session.

For more information, see Home (Dashboard).

Select Equipment & Functional Location Instantly During Work Order Creation (iOS & Android)

Tapping on the Equipment (EQ) or Functional Location (FL) field now brings up a searchable dropdown list, making it faster and easier to select the correct asset while creating a work order.

For more information, see Create a Work Order.

Approve or Reject Submitted Timesheets in the Timesheet Module (iOS & Android)

Supervisors can now approve or reject technician-submitted timesheets directly within the mobile app.

For more information, see Approve or Reject Timesheets.

Contextual Chat for Real-Time Collaboration (iOS & Android)

Supervisors can now chat with each other directly within a Work Order—keeping all conversations tied to the job context.

For more information, see Home (Dashboard).

On-Demand SAP Sync with Manual Sync Button (iOS & Android)

Users can now manually trigger a sync with SAP from the mobile app home screen using the new Manual Sync button.

For more information, see Home (Dashboard).

View and Manage SharePoint Attachments Within iMaintenance (iOS & Android)

Supervisors can now view, add, annotate, and manage SharePoint attachments—such as PDFs, images, and documents—directly within the mobile app.

For more information, see Create a Work Order.

Track Work Execution in Real Time with the Supervisor Dashboard (iOS, Android)

The new Supervisor Dashboard gives you a unified, real-time view of work order distribution, technician activity, pending approvals, and issue status—all filtered to your work center. It’s your operational control panel to monitor progress, identify delays, and take timely action without switching screens.

For more information, see Home (Dashboard).

Instantly Create a New Work Order by Duplicating an Existing One (iOS, Android)

Creating similar work orders just got faster. With the new Duplicate option, you can create a new work order by copying all relevant details from an existing one—whether it originated from SAP or was created in the mobile app.

For more information, see Create a Work Order from Existing One.

Auto-Assign Components When Adding Operations from Task Lists (iOS, Android)

Work Order creation is now faster and more accurate. When you add operations from a task list, any associated components are automatically added—eliminating manual entry and ensuring accurate material planning.

For more information, see Add Components.

Close Issues Without a Work Order—Now Directly from the App (iOS, Android)

Not every issue needs a work order. With this new capability, users can now mark issues as Completed directly from the mobile app—even for SAP-synced issues—without converting them into work orders. This adds flexibility for quickly resolving low-impact issues, while maintaining traceability and ERP alignment.

Users can complete any issue in Released or In Progress status by adding a mandatory comment and, optionally, attaching media. Completion works both online and offline, with updates syncing to SAP automatically when reconnected.

For more information, see Release and Convert Issues into Work Orders.