What’s New for Technicians in iMaintenance

Improved AI Input Flexibility for Issues and Work Orders (iOS & Android)

The app now allows users to provide input to the AI model while creating an Issue or Work Order using text only, image(s) only, or both text and image(s). This flexibility ensures users can report issues or create work orders in the most convenient way based on their on-the-ground conditions.

For more information, see Create an Issue.

Clear Unit of Measurement Visibility for Accurate Data Entry (iOS & Android)

Technicians now have clear visibility of the expected Unit of Measurement (UoM) when entering numeric values in mobile forms. This enhancement reduces data entry errors, improves form clarity, and ensures consistent, high-quality data—especially in compliance-driven environments.

For more information, see Execute a Work Order.

View Default Values for Numeric Responses (iOS & Android)

The iMaintenance mobile app now displays default values configured for numeric response fields as soon as the form is opened. This ensures technicians see the intended starting value immediately, without manual input.

For more information, see Capture Asset Data using Forms.

Sequential Display of Conditional Questions in Forms and PDFs (iOS & Android)

Embedded forms display questions and tasks in a logical sequence based on the conditional logic for Text and Numeric response types. As users answer, only the relevant next questions appear, creating a guided, step-by-step experience. The same sequence is preserved in the generated PDF, ensuring the printed or shared form matches exactly what was shown on-screen.

For more information, see Capture Asset Data using Forms.

Consistent Section Visibility in PDF Reports (iOS, Android)

This enhancement ensures that sections hidden in a form due to conditional logic or role-based restrictions remain hidden in the exported PDF. It eliminates inconsistencies where hidden sections currently appear in PDFs, preventing exposure of unnecessary or confidential data. The PDF output exactly matches the visible content at submission, supporting both manual and automated exports.

For more information, see Capture Asset Data using Forms.

Auto-Populate Operation Number for Single-Operation Work Orders (iOS)

Technicians can now view the operation number in the “Component Create” screen when a work order contains only one operation. This removes the need for manual selection, reducing clicks, preventing errors, and improving overall efficiency.

For more information, see Collect Components.

Improved AI Accuracy for Follow-Up Issues with Work Order ID (iOS & Android)

Creating follow-up issues just got faster, smarter, and more accurate. By using the Work Order ID as a context key, AI taps into relevant history—Equipment, Functional Location, and past WO details—to deliver spot-on suggestions for Title, Description, Priority, and more.

For more information, see Create a Follow-up Issue.

Improved AI Accuracy with EQ/FL Context in Issue Creation (iOS & Android)

Improved the accuracy of AI-generated field suggestions (Title, Description, Priority, etc.) by sending Equipment (EQ) or Functional Location (FL) details when creating an Issue from their respective modules. By providing asset-specific context, AI delivers more relevant and precise recommendations, enabling faster form completion and reducing manual effort and errors.

For more information, see Create an Issue.

Hide Conditional Fields in Submitted Form and PDF (iOS & Android)

Forms now automatically exclude any fields hidden by conditional logic at the time of submission. These fields are neither included in the submitted data nor displayed in the generated PDF, ensuring only relevant information is captured and shared. This enhancement enhances the user experience, supports data privacy, and maintains clean and audit-ready records.

For more information, see Capture Asset Data using Forms.

View Offline Messages in Chat (iOS & Android)

Users can now view and send messages while offline, ensuring uninterrupted communication in low or no connectivity environments. This capability supports remote and industrial locations, such as plants, mines, and offshore rigs, helping maintain operational momentum until connectivity is restored.

For more information, see Home (Dashboard).

View and Manage SharePoint Attachments (iOS & Android)

Users can now view, add, annotate, and manage SharePoint attachments (images, PDFs, documents, etc.) directly within the application. Attachments linked via GOS or DMS to Work Orders, Notifications, Equipment, or Functional Locations are accessible in-app, enabling seamless document access and collaboration for technicians and supervisors.

For more information, see Add Attachments.

Clear Messages for Failed AI Responses (iOS & Android)

When you create an Issue using AI Detect or AI Plan, you can now see clear, user-friendly messages if the AI is unable to generate a response. This helps you understand the situation without being shown technical error details and guides you to the right next step using available call-to-actions.

For more information, see Create an Issue.

View References for AI-Detected Priority (iOS & Android)

When you create an Issue using AI, you can now see the reference information the AI used to determine the priority. This helps you understand why a certain priority was assigned, builds trust in AI suggestions, and allows you to explore similar past cases for better decision-making.

For more information, see Create an Issue.

Post Operation Confirmation Without Timesheet or Timesheet Without Operation Confirmation (iOS & Android)

Introducing a configurable setting that allows enterprises to choose between posting Operation Confirmation without Timesheet entry or posting Timesheet without confirming the operation—tailored to fit diverse business workflows.

For more information, see Execute Operations.

Capture and Manage Follow-Up Issues On the Go (iOS & Android)

Technicians can now raise follow-up issues while actively working on a Work Order—whether it’s a newly discovered fault or additional maintenance required. For example, if a technician spots a frayed cable while replacing a fan motor, they can log a new issue immediately without leaving the current task.

They can choose to link the new issue to the current Work Order or create it as an independent issue. This helps ensure all findings are documented and reduces the chances of unreported problems.

For more information, see Create a Follow-up Issue.

Track Overdue Work Orders from the Dashboard (iOS & Android)

Technicians can now view all overdue Work Orders right from the dashboard—along with their priority and count. This enables faster identification and prioritization of critical tasks, ensuring nothing falls through the cracks.

For more information, see Home (Dashboard).

View and Manage Work Orders from the Homepage Dashboard (iOS & Android)

Technicians can now view and interact with Work Orders directly on the dashboard using filters like priority, status, type, and timeline. This streamlined view improves situational awareness and helps teams stay focused on the most critical tasks.

For more information, see Home (Dashboard).

Filter Issues by Priority, Status, and Type on the Dashboard (iOS & Android)

The Issues widget now supports filters for priority, status, and type—enabling technicians to quickly drill down into the most relevant issues from the homepage. This enhancement improves focus, speeds up response times, and streamlines issue management.

For more information, see Home (Dashboard).

Visualize Complete Functional Location Hierarchies (iOS, Android)

Supervisors and Technicians can now view the full hierarchy of a Functional Location (FL) directly within the mobile app—including all connected Equipment and Bill of Materials (BOMs).

For more information, see View Functional Location Details.

View Complete Equipment Hierarchy (iOS)

Technicians can now explore the hierarchy of specific Equipment, including its parent Functional Location and linked BOMs.

For more information, see View Equipment Details.

Delete Non-Sync Records from Outbox (iOS & Android)

Users can now remove unsynced or failed records directly from the Outbox, ensuring better control over offline data and reducing clutter from outdated or incorrect entries.

For more information, see Home (Dashboard).

Share or Print Submitted Forms Seamlessly (iOS & Android)

Users can now share submitted digital forms via email or print them straight from the mobile app—supporting faster communication, documentation, and compliance based on tenant-specific configurations.

For more information, see Complete a Work Order.

View Complete Functional Location Context in the Mobile App (iOS & Android)

Technicians can now access detailed Functional Location (FL) data on mobile—including DMS documents, BOM, hierarchy, and FL position—right from the app.

For more information, see View Functional Location Details.

Capture Real-Time Location in Forms (iOS & Android)

Technicians can now auto-capture GPS coordinates directly within embedded digital forms using the new Geo Location response type—ensuring accurate location data without manual entry.

For more information, see Capture Asset Data using Forms.

View Configurable Quick Filters

Users can now access quick filters based on RACE configuration—enabling faster navigation and task prioritization.

For more information, see Work Orders.

Geo-Tagging for Accurate Equipment Suggestions (iOS & Android)

Users can now send geographic coordinates along with prompts when creating issues. This enables the AI engine to recommend the most accurate equipment based on real-time location context.

For more information, see Create an Issue.

Sort Work Orders and Operations by Planned Start Date for Accurate Scheduling (iOS & Android)

Work Orders and Operations are now displayed based on their Planned Start Date rather than creation date. For example, a Work Order created today but scheduled to start tomorrow will now appear under tomorrow’s bucket—aligning with real-world scheduling and improving day-wise planning accuracy.

For more information, see Work Orders.

Self-Assign and Confirm Operations On the Go (iOS & Android)

Technicians can now take ownership of operations even if no one is pre-assigned in SAP. For instance, if a technician arrives at a site and sees an unassigned operation in their Work Order, they can assign it to themselves and complete it without waiting for supervisor input.

This feature improves flexibility in the field and keeps work progressing without unnecessary delays.

For more information, see Execute Operations.

View Reported Issues While Executing Embedded Forms (iOS & Android)

While executing a form within a Work Order or Operation, technicians can now view previously reported issues related to that asset or location.

For instance, if a pump has a history of leaks, the technician can review earlier reports before completing the form, avoiding duplicate entries and gaining better context.

For more information, see Capture Asset Data using Forms.

Trigger SAP Notifications from Embedded Forms (iOS & Android)

Technicians can now automatically create SAP Notifications while filling out embedded forms. Notifications are triggered based on specific conditions—such as selecting a checkbox labeled “Critical Failure” or entering a temperature above 90°C in a measurement field.

This feature ensures that high-priority issues are escalated to SAP workflows without relying on manual follow-up.

For more information, see Capture Asset Data using Forms.

Assign SAP Code Groups and Codes for Accurate Issue Categorization (iOS)

Technicians and supervisors can now assign SAP-standard Code Groups and Codes while creating, updating, or viewing issues—even if catalog profiles haven’t been defined in SAP.

For example, if a technician reports a pump vibration issue, they can select a relevant Code Group like “Mechanical Failure” and a Code like “Bearing Worn Out.”

For more information, see Create an Issue.

Streamline Issue Lifecycle with User Status Control (iOS & Android)

Technicians can now view and update the User Status of issues from within the mobile app. Whether your statuses are sequential (e.g., “Open → In Progress → Closed”) or non-sequential (e.g., “Awaiting Parts” used at any stage), this enhancement helps maintain lifecycle control aligned with business rules.

For more information, see Create an Issue.

Quickly Duplicate and Report New Issues from Existing Ones (iOS & Android)

Users can now create a new issue by duplicating an existing one. For instance, if a recurring valve leak needs to be reported again in a different location, the technician can reuse most details and just modify the location field.

For more information, see Create an Issue from Existing One.

Track Real-Time Issue Logs with In-App Log History (iOS & Android)

Each action related to issues—such as creation, status change, or comments—is now captured in a real-time log visible during the user's session.

For example, if a technician changes the priority of an issue, or if the system updates a field based on a rule, all of these changes are logged for transparency.

For more information, see View Log History.

Select Equipment & Functional Location Instantly During Issue Creation (iOS & Android)

Tapping on the Equipment (EQ) or Functional Location (FL) field now brings up a searchable dropdown list, making it faster and easier to select the correct asset while creating an issue.

For more information, see Create an Issue.

Contextual Chat for Real-Time Collaboration (iOS & Android)

Technicians an now chat with each other directly within a Work Order—keeping all conversations tied to the job context.

For more information, see Home (Dashboard).

On-Demand SAP Sync with Manual Sync Button (iOS & Android)

Users can now manually trigger a sync with SAP from the mobile app home screen using the new Manual Sync button.

For more information, see Home (Dashboard).

View and Manage SharePoint Attachments Within iMaintenance (iOS & Android)

Technicians can now view, add, annotate, and manage SharePoint attachments—such as PDFs, images, and documents—directly within the mobile app.

For more information, see Add Attachments.

Raise Issues Instantly When Exceptions Are Found in Forms (iOS, Android)

Forms are no longer just for data entry—they now help you spot problems in real time. With this update, users can automatically trigger issue creation from within a form when critical values or responses fall outside expected limits.

Whether it's a failed inspection reading or a non-compliant selection, the system flags it immediately and prompts the user to raise an issue—right then and there.

For more information, see Create an Issue.

Capture and Track Measurements Seamlessly During Execution (iOS, Android)

Technicians can now capture and post measurement and counter readings directly while confirming work order operations—either individually or in bulk. This ensures critical data is recorded accurately at the point of task completion and fully integrated with SAP.

For more information, see Execute a Work Order.

View Measuring Points While Executing or Confirming Work Orders (iOS, Android)

Technicians can now access all relevant measuring points—across operations, equipment, and functional locations—while executing individual tasks or confirming multiple operations in bulk. This enhancement brings full measurement visibility into the flow of work, helping ensure accuracy, compliance, and real-time access to critical data from SAP.

For more information, see Execute a Work Order.

Rectify Threshold-Exceeding Readings Before Submitting (iOS, Android)

When capturing measurement readings, users now have the option to cancel the submission if the value exceeds configured thresholds—giving them the chance to review and correct entries before continuing. This prevents false issue reports and ensures accurate, trusted data is sent to SAP.

For more information, see Execute a Work Order.