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Set Up Configurations with RACE
Create Field Configurations Templates
Field Templates are reusable form structures used in the mobile app for issue reporting, inspections, and other workflows. You can define pages, sections, and tasks and configure how users interact with the form.
Configure Issue Creation Template
Issues are linked to SAP Notifications, and templates define the data captured for safety, maintenance, or quality reporting. As an Admin or Supervisor, you can configure the Issue template using OOTB fields.

Title and Copyright
Copyright and Terms of Use page for iMaintenance Configuration.
Preface
Understand audience, know related documents and products and conventions followed in this document.
Introduction
The iMaintenance Configuration Guide is your blueprint for shaping how iMaintenance works in your organization.
Log in to Application
Navigate to the iMaintenance Configuration
Customer Tenant Onboarding with Azure IDP
This chapter provides step-by-step instructions to configure a customer’s Azure Active Directory (Azure AD) for federated Single Sign-On (SSO) with Innovapptive mobile applications. It applies to IT administrators and implementation engineers performing customer onboarding.
Authentication Identity Configuration
This chapter explains how Innovapptive’s mobile applications (such as mWorkOrder, mRounds, and mTag) handle user authentication in a multi-tenant deployment environment. The authentication framework is based on federated Single Sign-On (SSO) and secure token-based session management.
Manage Users & Roles
Maintain Master Data
Configure iMaintenance Core Settings
The Core Settings in iMaintenance define how the product behaves across your entire organization. These settings control fundamental aspects of daily use, such as session timeouts, chat availability, measuring points, auto-timers, AI enablement, issue creation, root cause analysis, attachments, and more.
Integrate External Systems
Manage Maintenance Operations
Review Observations
The Observations module allows supervisors to view and manage issues reported through the iMaintenance mobile app. These issues are typically tied to specific assets and locations within a plant.
Design and Manage Forms
Forms are essential for capturing structured field data in the iMaintenance mobile application. This chapter covers everything from manually creating and publishing forms to leveraging AI for auto-generation to managing archived forms.
Set Up Configurations with RACE
- Create Field Configurations Templates
  Field Templates are reusable form structures used in the mobile app for issue reporting, inspections, and other workflows. You can define pages, sections, and tasks and configure how users interact with the form.
  - Configure Work Order Creation Template
    Work Orders are core to iMaintenance. As an Admin or Supervisor, you can configure the Work Order template using Out-of-the-Box (OOTB) fields—adding or removing fields as needed.
  - Configure Issue Creation Template
    Issues are linked to SAP Notifications, and templates define the data captured for safety, maintenance, or quality reporting. As an Admin or Supervisor, you can configure the Issue template using OOTB fields.
  - Configure Operation Template
    Operations define the individual tasks within a Work Order. As an Admin or Supervisor, you can customize the Operation template using OOTB fields. Each Operations template is linked to its corresponding Work Order template for consistent task management.
  - Configure Component Template
    Components represent materials like spare parts and consumables linked to Work Orders. As an Admin or Supervisor, you can customize the Component template using OOTB fields. The Component template is linked to the corresponding Work Order template.
  - Configure Item Template
    Items represent materials linked to Issues, such as parts or consumables. As an Admin or Supervisor, you can customize the Item template using OOTB fields. The Item template is connected to the corresponding Issue template.
  - Configure Cause Template
    Causes capture the root reason behind an issue and are linked to the Issue. As an Admin or Supervisor, you can customize the Causes template using OOTB fields. The Cause template is associated with the corresponding Issue template.
  - Configure Activity Template
    Activities are detailed tasks within an Issue, used to track execution, performance, and compliance. As an Admin or Supervisor, you can customize the Activity template using OOTB fields. Each Activity template is linked to the corresponding Issue template, enabling structured task management and reporting.
  - Configure Task Template
    Tasks represent specific actions within an Issue and are configured using Task templates. As an Admin or Supervisor, you can customize the Task template using OOTB fields. Each Task template is linked to the corresponding Issue template, ensuring consistent action.
- Manage Localization
  The Localization feature allows Admins to manage language translations for all Innovapptive products—both web and mobile. It’s particularly useful for aligning UI terms with local business terminology or translating content into regional languages.
Configure Risk Evaluation with the Risk Matrix
Customize Platform Settings
Set Up Notifications
Build Dashboards and Reports

Configure Issue Creation Template

Issues are linked to SAP Notifications, and templates define the data captured for safety, maintenance, or quality reporting. As an Admin or Supervisor, you can configure the Issue template using OOTB fields.

To configure an issue template:

Expand the RACE module and click Field Configurations.
Click Create New on the top-right.
In the Template Details screen:
1. Select the Template Type as Issue.
2. Enter Template Name.
3. Add Description.
4. Select Plant.
5. Add Tags.
6. Click Next.
Figure 1. Issue Template

In the Add Fields screen:

Add Sections and Tasks (fields) and define response types (behavior) as shown in the table below.


Field	Behavior
Title	Mandatory free-text
Description	Mandatory Free text
Priority	Drop-down, auto-color coded from Risk Matrix
Equipment	Linked to FL; auto-populate logic; Drop-down with Search and Scan
Functional Location	Hierarchical search with drop-down
Attachments	File/image support (limit: 25MB)
Notification Type	Default per plant; configurable
Maintenance Plant	Drop-down with search option
Planning Plant	Drop-down with search option
Work Center	Drop-down with search option
Required Start Date	Date Field
Required End Date	Date Field

Figure 2. Issue Template Fields

Click Publish.