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Execute a Work Order
Review the configured safety and job prerequisites, perform the assigned operations, record the work, and complete the work order.
Report a Follow-up Issue
Report an additional problem found during a work order without leaving the current screen.

Title and Copyright
Copyright and Terms of Use page for iMaintenance.
Preface
Understand audience, know related documents and products and conventions followed in this document.
Introduction to iMaintenance
Use this guide to prepare for the shift, report equipment issues, execute assigned work, and complete the required work records in iMaintenance.
Get Started with the Application
Sign in and learn the screens and controls you need before finding and executing assigned maintenance work.
Prepare for Your Shift
Before the shift begins, set the synchronization scope, review notifications, find priority work, and confirm the required records are available.
Report and Manage Issues
Report a new equipment problem, reuse a similar issue when appropriate, or correct an incorrect work-order link.
Execute a Work Order
Review the configured safety and job prerequisites, perform the assigned operations, record the work, and complete the work order.
- Operation Status, Confirmation, and Timesheets
  Understand the difference between an operation's status, its confirmation, work-order completion, and timesheet submission before executing operations.
- Acknowledge the Permit for Your Job
  Review and acknowledge an issued permit before starting the applicable work.
- Review the Linked JHA
  When a Job Hazard Analysis (JHA) is linked to your work order or operation, review and acknowledge it before you begin work.
- Read the Work Instruction Before You Start
  When a work-order-level Work Instruction is attached to your job, review it before starting any operation.
- Read the Work Instruction for an Operation
  When an operation-level Work Instruction is attached, review the operation-specific steps before starting that operation.
- Collect Components
  Collect the components required for a work order by scanning QR codes or checking inventory stock.
- Start an Operation
  After reviewing the required permit, JHA, Work Instruction, components, and forms, start the assigned operation to begin execution tracking.
- Capture Asset Data using Forms
  Use Forms to record readings, inspection results, or equipment status while executing a work order.
- Pause an Operation
  Temporarily stop working on an operation — for example, while waiting for tools or parts.
- Resume an Operation
  Continue working on an operation that you previously paused.
- Confirm Multiple Operations at Once
  Use Bulk Confirmation to log time and confirm multiple operations in a single flow.
- Add Attachments
  Attach photos, videos, PDFs, or voice recordings to document the work performed on a task.
- Report a Follow-up Issue
  Report an additional problem found during a work order without leaving the current screen.
- View Follow-up Issues Linked to a Work Order
  Review the follow-up issues that have been linked to a work order.
- Delink a Follow-up Issue
  Remove a follow-up issue that was incorrectly linked to a work order.
- Create an Emergency Work Order
  Create an Emergency or Breakdown Work Order when an asset malfunctions and needs immediate attention.
- Report a Problem with a Work Instruction
  If a step in a Work Instruction is unclear, incorrect, or unsafe, submit feedback directly from that step.
- End and Confirm an Operation
  When the assigned work is complete, end the operation and confirm the execution details before submitting time.
- Surrender the Permit
  Once the permitted work is complete, surrender the permit to release it back to the Issuer.
- Submit a Timesheet
  After confirming the operation, submit the recorded work time for supervisor review.
- Correct and Resubmit a Rejected Timesheet
  Revise and resubmit a rejected timesheet entry with comments explaining the changes.
- Complete a Work Order
  Complete the work order after all required operations, permits, forms, components, time, and follow-up records are finished.
View Equipment Details
Review equipment information, related work, documents, hierarchy, and measuring points.
View Functional Location Details
Review a functional location, its hierarchy, associated equipment, documents, history, and measuring points.
Settings, Help, and Profile
Manage display and language preferences, open support resources, and review your profile and session history outside the active work journey.

Report a Follow-up Issue

Report an additional problem found during a work order without leaving the current screen.

Use the Report Follow-up Issue option to log a new problem you notice while working on a work order.

For example, while replacing a pump motor, you notice that the nearby pipe has a small leak. You can log it as a follow-up issue on the spot instead of noting it down to report later.

Open the work order.
Tap the More icon in the top-right corner.
Select Report Follow-up Issue.

Figure 1. Raise Follow-up Issue
In the Report Follow-up Issue screen, add the issue details, such as equipment, functional location, and severity, in the AI Assistant text box. For more information, see Create an Issue.

The follow-up issue is created and linked to the current work order. Return to the current operation and continue work that can be completed.

Next: Return to the active work order.