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Follow Up on Findings
Decide whether a finding becomes an Issue, an Action, an ERP Notification, or a Gensuite Issue, and how each one is tracked to closure.
Update and Close an Issue
Review the recorded resolution and close an Issue when the abnormal condition has been addressed and no further investigation is required.

Title and Copyright
This page identifies the guide, release, publication details, copyright, and terms of use.
Preface
This guide is for Supervisors and Round Planners who use the mRounds web application. It explains the conventions, related information, and support contacts used throughout the guide.
What Your Administrator Controls
Several parts of the web application are governed by permissions and tenant configuration, so a screen or option described in this guide may not appear for your account.
Overview of mRounds
As a Supervisor or Round Planner, use mRounds to design inspection work, schedule and assign rounds, monitor execution, review findings, and hand over the shift.
Get Started
Log in to the web application and find your way around its modules.
Start Your Shift
Accept the Shift Handover Report and find the rounds, Issues, and Actions you need.
Monitor the Shift
Use the dashboards together to understand compliance, identify exceptions, review workload, and open the rounds, Issues, or Actions that need attention.
Investigate Rounds That Need Attention
Investigate overdue, skipped, partly open, or exception-flagged rounds to understand what happened and route the finding to the correct follow-up process.
Follow Up on Findings
Decide whether a finding becomes an Issue, an Action, an ERP Notification, or a Gensuite Issue, and how each one is tracked to closure.
- Create an Issue
  Create an Issue from the web application when a reported equipment condition or inspection finding requires investigation and ownership.
- Track Ongoing Issues
  Monitor open and in-progress Issues to understand priority, ownership, due dates, and whether follow-up is moving toward resolution.
- Update and Close an Issue
  Review the recorded resolution and close an Issue when the abnormal condition has been addressed and no further investigation is required.
- Create an Action
  Create an Action when follow-up work needs its own assignee, priority, and due date under the configured workflow.
- Monitor Actions
  Monitor Actions to see which follow-up activities are open, in progress, overdue, or ready for review.
- Update and Close an Action
  Review the completed follow-up and close the Action when its outcome has been recorded and no further work is required.
- Create ERP Notification for an Asset
  Create an ERP notification when a round finding must enter the organization’s enterprise maintenance process for further planning or execution.
Hand Over Your Shift
End the shift by reviewing the operational record, adding the required context, submitting the report, and making it available to the incoming Supervisor.
Create Dashboards and Reports
Build custom dashboards, widgets, and transaction reports, and share dashboard data as PDF reports.
Create a Round Plan
Choose the starting method that suits the plan you need — manual, copy, template, Excel, AI, or ad hoc. The preparation that follows is the same for all of them, from defining scope to approval and scheduling.
Build the Round Content
Add the locations, assets, pages, sections, and tasks Operators will work through, or import them from a template or another round plan.
Configure Responses and Logic
Choose and configure the response type for each task, and add conditional logic for follow-up tasks and outcomes.
Get a Round Plan Approved
Preview a round plan, send it for approval, approve it, and review the approval audit trail.
Schedule Rounds
Schedule a published round plan to define when rounds are generated, when they are due, and which Operators or groups receive the work.
Maintain Round Plans
Modify round plans one at a time or in bulk, and archive, restore, or delete them.
Create and Maintain Templates
Choose between local and global templates, create templates manually, from existing ones, or with AI, and edit or archive them.
Response Types: What Each One Captures
Look up any response type to see what it records, when to choose it, how it behaves during execution, and where to configure it.
Administration
Set up Issue fields, Shift Handover Report content and delivery, shift log templates, template access, and approval and notification workflows.
Troubleshoot Common Problems
Use this guidance when planning, approval, scheduling, monitoring, reporting, or handover behavior does not match what you expect.

Update and Close an Issue

Review the recorded resolution and close an Issue when the abnormal condition has been addressed and no further investigation is required.

Update issue details after creation to ensure accuracy. If an incorrect asset or functional location was selected during issue creation, update it from the issue details screen.

Click the Observations section on the left pane.
Click the Issues tab.
Click and select Show Details of the selected issue.
Click Edit.
Update the Asset or Functional Location.

Note:
You can edit the Asset or Functional Location only when this feature is enabled through tenant configuration.
Update the Status to In Progress to reflect current progress.

Or

Set the Status to Resolved to close the Issue.

The Issue carries the status you selected. Resolved closes the Issue; In Progress keeps it open for further investigation.

Next: Return to Investigate Rounds That Need Attention and review whether any related work remains.