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Administration
Set up Issue fields, Shift Handover Report content and delivery, shift log templates, template access, and approval and notification workflows.
Configure an Issue
Configure the Issue form so users see the correct fields, defaults, help text, permissions, and integration options when they report a finding.

Title and Copyright
This page identifies the guide, release, publication details, copyright, and terms of use.
Preface
This guide is for Supervisors and Round Planners who use the mRounds web application. It explains the conventions, related information, and support contacts used throughout the guide.
What Your Administrator Controls
Several parts of the web application are governed by permissions and tenant configuration, so a screen or option described in this guide may not appear for your account.
Overview of mRounds
As a Supervisor or Round Planner, use mRounds to design inspection work, schedule and assign rounds, monitor execution, review findings, and hand over the shift.
Get Started
Log in to the web application and find your way around its modules.
Start Your Shift
Accept the Shift Handover Report and find the rounds, Issues, and Actions you need.
Monitor the Shift
Use the dashboards together to understand compliance, identify exceptions, review workload, and open the rounds, Issues, or Actions that need attention.
Investigate Rounds That Need Attention
Investigate overdue, skipped, partly open, or exception-flagged rounds to understand what happened and route the finding to the correct follow-up process.
Follow Up on Findings
Decide whether a finding becomes an Issue, an Action, an ERP Notification, or a Gensuite Issue, and how each one is tracked to closure.
Hand Over Your Shift
End the shift by reviewing the operational record, adding the required context, submitting the report, and making it available to the incoming Supervisor.
Create Dashboards and Reports
Build custom dashboards, widgets, and transaction reports, and share dashboard data as PDF reports.
Create a Round Plan
Choose the starting method that suits the plan you need — manual, copy, template, Excel, AI, or ad hoc. The preparation that follows is the same for all of them, from defining scope to approval and scheduling.
Build the Round Content
Add the locations, assets, pages, sections, and tasks Operators will work through, or import them from a template or another round plan.
Configure Responses and Logic
Choose and configure the response type for each task, and add conditional logic for follow-up tasks and outcomes.
Get a Round Plan Approved
Preview a round plan, send it for approval, approve it, and review the approval audit trail.
Schedule Rounds
Schedule a published round plan to define when rounds are generated, when they are due, and which Operators or groups receive the work.
Maintain Round Plans
Modify round plans one at a time or in bulk, and archive, restore, or delete them.
Create and Maintain Templates
Choose between local and global templates, create templates manually, from existing ones, or with AI, and edit or archive them.
Response Types: What Each One Captures
Look up any response type to see what it records, when to choose it, how it behaves during execution, and where to configure it.
Administration
Set up Issue fields, Shift Handover Report content and delivery, shift log templates, template access, and approval and notification workflows.
- Configure an Issue
  Configure the Issue form so users see the correct fields, defaults, help text, permissions, and integration options when they report a finding.
- Configure Shift Handover Report Content
  Choose the round, observation, log, note, instruction, and attachment information that should appear in the Shift Handover Report for a plant.
- Create Shift Log Template
  Create a Shift Log Template when Operators need a consistent set of sections and questions for recording shift events at a plant, unit, or position.
- Control Access to Shift Handover Templates
  Control which users can access and manage Shift Handover templates for a plant. Permissions keep configuration responsibility with the correct roles.
- Configure Email Delivery for Shift Handover Reports
  Configure automatic PDF delivery when completed Shift Handover Reports must be sent to selected users or user groups at Plant, Unit, or Position level.
- Round Plans Approval Workflow
  Create an approval workflow so that round plans submitted for approval are routed to the right approvers in the right order.
- Rounds Notification Workflow
  Create a workflow that emails selected recipients whenever a round is submitted, so they are informed immediately without logging in to check.
Troubleshoot Common Problems
Use this guidance when planning, approval, scheduling, monitoring, reporting, or handover behavior does not match what you expect.

Configure an Issue

Configure the Issue form so users see the correct fields, defaults, help text, permissions, and integration options when they report a finding.

Issue Configuration tailors issue capture to your plant’s specific needs and keeps notification creation integrated with SAP across locations.

Administrators can define:

Custom fields to capture plant-specific data
Default values to standardize entries
Help texts to guide end users
Auto-fill conditions to speed up data entry and reduce errors.

This ensures accurate, consistent, and efficient issue reporting across your operations.

Click the Observations section on the left pane.
Click the Issues tab.
Click Configure Issue.
In the General section, customize the Issue Title, Description, Photos, Priority, and Category fields.

Configure an Issue
In the More Details section, adjust the Plant, Unit, Location, Asset, Assignee, Due Date and Time, New Custom Field and Status fields.
- Add fields with Add Field and sections with Add Section.
- You can add or remove columns, except the mandatory ones: Title, Unit (where enabled), Location/Asset, Priority, Status, Due Date, Assigned To.
- New fields added during configuration appear as selection criteria in column configuration.
Set field permissions where a field should behave differently for a role.
Available for any non-mandatory system field, custom field, or integration toggle such as Convert to ERP Notification.
1. Click Field Permissions.
2. Select a role from the Select Role drop-down.
3. Select a behavior — Hide or Read Only — from the Permissions drop-down.
4. Click Save.
Figure 1. Field Permissions
Decide which plants the configuration applies to.
- The default configuration applies to newly created plants. Modify it to meet specific business needs.
- A configuration can be copied from one plant to another.
- When you modify one plant's configuration, you are prompted to apply the changes to all plants.
Click Save & Publish.

Before you publish, check the mobile preview of the Create Issue form on the right side of the screen to verify the layout and behavior.

The Issue form configuration is published and its mobile preview reflects the saved field settings.

Related task: Create an Issue