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Investigate Rounds That Need Attention
Investigate overdue, skipped, partly open, or exception-flagged rounds to understand what happened and route the finding to the correct follow-up process.

Title and Copyright
This page identifies the guide, release, publication details, copyright, and terms of use.
Preface
This guide is for Supervisors and Round Planners who use the mRounds web application. It explains the conventions, related information, and support contacts used throughout the guide.
What Your Administrator Controls
Several parts of the web application are governed by permissions and tenant configuration, so a screen or option described in this guide may not appear for your account.
Overview of mRounds
As a Supervisor or Round Planner, use mRounds to design inspection work, schedule and assign rounds, monitor execution, review findings, and hand over the shift.
Get Started
Log in to the web application and find your way around its modules.
Start Your Shift
Accept the Shift Handover Report and find the rounds, Issues, and Actions you need.
Monitor the Shift
Use the dashboards together to understand compliance, identify exceptions, review workload, and open the rounds, Issues, or Actions that need attention.
Investigate Rounds That Need Attention
Investigate overdue, skipped, partly open, or exception-flagged rounds to understand what happened and route the finding to the correct follow-up process.
- View Scheduled Rounds and Their Status
  Review scheduled rounds by status to see which work is open, assigned, in progress, partly open, skipped, submitted, or overdue.
- Review Scheduled Round Plan Details
  Open a scheduled plan or round when you need its schedule, assignment, progress, task, and PDF details before taking action.
- What a Submitted Round Gives You
  What arrives when an operator submits a round, where each part of it surfaces, and why a round can be complete on the device but not yet visible to you.
- Rounds Completed During a System Outage
  When a round was run on paper because mRounds was unavailable, assign it for recovery entry so the operator can record the results against the time the work was actually done.
Follow Up on Findings
Decide whether a finding becomes an Issue, an Action, an ERP Notification, or a Gensuite Issue, and how each one is tracked to closure.
Hand Over Your Shift
End the shift by reviewing the operational record, adding the required context, submitting the report, and making it available to the incoming Supervisor.
Create Dashboards and Reports
Build custom dashboards, widgets, and transaction reports, and share dashboard data as PDF reports.
Create a Round Plan
Choose the starting method that suits the plan you need — manual, copy, template, Excel, AI, or ad hoc. The preparation that follows is the same for all of them, from defining scope to approval and scheduling.
Build the Round Content
Add the locations, assets, pages, sections, and tasks Operators will work through, or import them from a template or another round plan.
Configure Responses and Logic
Choose and configure the response type for each task, and add conditional logic for follow-up tasks and outcomes.
Get a Round Plan Approved
Preview a round plan, send it for approval, approve it, and review the approval audit trail.
Schedule Rounds
Schedule a published round plan to define when rounds are generated, when they are due, and which Operators or groups receive the work.
Maintain Round Plans
Modify round plans one at a time or in bulk, and archive, restore, or delete them.
Create and Maintain Templates
Choose between local and global templates, create templates manually, from existing ones, or with AI, and edit or archive them.
Response Types: What Each One Captures
Look up any response type to see what it records, when to choose it, how it behaves during execution, and where to configure it.
Administration
Set up Issue fields, Shift Handover Report content and delivery, shift log templates, template access, and approval and notification workflows.
Troubleshoot Common Problems
Use this guidance when planning, approval, scheduling, monitoring, reporting, or handover behavior does not match what you expect.

Investigate Rounds That Need Attention

Investigate overdue, skipped, partly open, or exception-flagged rounds to understand what happened and route the finding to the correct follow-up process.

For example, if a pump records vibration above the configured limit, open the round and review the task response, evidence, and configured follow-up.

In Scheduler > Rounds, filter for Overdue, Skipped, or Partly Open rounds.

Open the round to review its operator, status, progress, observations, notes, and tasks. For an overdue round, review the recorded reason when it is available. See View Scheduled Rounds and Their Status and Review Scheduled Round Plan Details.
Review abnormal readings, equipment findings, and other exceptions recorded during execution on the Exceptions Dashboard and in Observations.

Open the affected record to determine whether it needs an Issue, an Action, or ERP escalation. See Monitor Anomalies Using the Exceptions Dashboard and Follow Up on Findings.
For future generated rounds, modify the plan schedule or assigned operator when operational needs change.

See Modify a Scheduled Round Plan. This applies to rounds generated after the change.
Record the follow-up you chose as an Issue, an Action, or an ERP Notification.

Track it from that record until the required outcome is recorded and it is closed.

You know what happened on the round, and the follow-up is recorded in the workflow that tracks it.

Next: Continue monitoring when no follow-up is required. When the finding must be tracked, use Follow Up on Findings.